Quality Assurance Analyst

4 weeks ago

Thousand Oaks, United States Collabera Full time

Description

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Quality Assurance Analyst

Contract: Thousand Oaks, California, US

Salary: $47.00 Per Hour

Job Code: 348808

End Date: 2024-05-29
Days Left: 10 days, 3 hours left

Apply

Pay range: $40 to $47/hr

About the Role:
  • We are seeking a Complaint Specialist to support the product complaint management system at our organization.
  • The primary responsibility of this role is to conduct complaint investigations and ensure compliance with federal regulations and company policies.
Responsibilities:
  • Accurately enter complaints into the database in a timely manner
  • Assess complaints according to standard operating procedures
  • Escalate issues related to nonconformance
  • Manage timely communication and follow-up of critical complaints Generate and distribute customer response letters
  • Work with other departments, contract partners, and call centers to resolve discrepancies
  • Prioritize complaints and ensure accurate data entry within required timeframes
  • Support the complaints returns process by determining follow-up required for complaint return samples
  • Provide written communication to senior management and team members
Education Qualification:
  • Doctorate degree OR Master's degree and 3 years of directly related experience OR Bachelor's degree and 5 years of directly related experience
Required Skills:
  • Strong project management skills
  • Excellent written and verbal communication skills in English and Spanish Ability to work in a team-oriented, matrix environment
  • Self-motivated with excellent leadership and problem-solving skills Computer literacy and ability to work independently or as a team player Outstanding attention to detail and organization skills
Job Requirement
  • Quality Complaint
  • Complaint
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Ruba Khokhar
  • ruba.khokhar@collabera.com


Apply Now

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