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Quality Assurance Analyst
4 weeks ago
Description
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Quality Assurance Analyst
Contract: Thousand Oaks, California, US
Salary: $47.00 Per Hour
Job Code: 348808
End Date: 2024-05-29
Days Left: 10 days, 3 hours left
Apply
Pay range: $40 to $47/hr
About the Role:
- We are seeking a Complaint Specialist to support the product complaint management system at our organization.
- The primary responsibility of this role is to conduct complaint investigations and ensure compliance with federal regulations and company policies.
- Accurately enter complaints into the database in a timely manner
- Assess complaints according to standard operating procedures
- Escalate issues related to nonconformance
- Manage timely communication and follow-up of critical complaints Generate and distribute customer response letters
- Work with other departments, contract partners, and call centers to resolve discrepancies
- Prioritize complaints and ensure accurate data entry within required timeframes
- Support the complaints returns process by determining follow-up required for complaint return samples
- Provide written communication to senior management and team members
- Doctorate degree OR Master's degree and 3 years of directly related experience OR Bachelor's degree and 5 years of directly related experience
- Strong project management skills
- Excellent written and verbal communication skills in English and Spanish Ability to work in a team-oriented, matrix environment
- Self-motivated with excellent leadership and problem-solving skills Computer literacy and ability to work independently or as a team player Outstanding attention to detail and organization skills
- Quality Complaint
- Complaint
- Recruiter
- Phone
- Ruba Khokhar
- ruba.khokhar@collabera.com
Apply Now
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