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Service Technician
2 months ago
Position Description
Since 1916, Modine Manufacturing Company has developed innovative heat transfer solutions to meet our customers' diverse needs. Breakthroughs in customized heating and cooling solutions have yielded state-of-the-art components, modules, and systems that have given the world's vehicle makers and commercial equipment manufacturers a competitive edge in the markets they serve. The Modine team includes over 11,000 employees globally, focused every day on engineering a cleaner and healthier world.
The Indoor Air Quality team is committed to Modine's mission of Engineering a Cleaner, Healthier World. Over the past 5 years, the IAQ at Modine has delivered clean air solutions to over 1M teachers and students in North America.
- You will report to our Field Service Supervisor.
- Key Metrics will include but are not limited to: Service Revenue, EBITDA
- Key Responsibilities
- Analyze field service concerns, warranty and return goods claims and recommendcorrective action or propose design improvements.
- Communicate field service concerns and proposed design changes to your supervisor.
- Employ Modine's MOS/MPS principles toward constant process improvement projects
- Participate in the preparation and presentation of service training programs to sales representatives, distributors, engineers and contractors
- When not on field service visits, responsible for answering troubleshooting calls through our dedicated call center.
- Required Education & Qualifications
- A two-year technical degree in HVAC or related discipline preferred (Substantial technical experience may substitute for a degree).
- 3+ years of product reliability or service experience required
- Can diplomatically resolve problems and project the appropriate company image while working with customers
- EPA Type II Certification required (Universal EPA preferred), must provide copy of certification.
- Applicable HVAC license preferred
Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
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Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants
EOE/Minorities/Females/Vet/Disability
Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
