Telecom Sme

**Job Title**: Telecom SME

**Rate**: $90/Hour

**Job Type**: Contract

**Location**: 100% Remote

SCOPE OF SERVICES
- Review Vendors contract amendment responses, Attachments and Service Specific Terms and Conditions (SSTP), analyze and provide recommendations/solution options on how City should proceed.
- Maintain and orient City users to Telecom Enterprise Agreement (TEA) contract guidelines, procedures, and templates.
- Price benchmarking, SLA negotiations, Telecom terms/conditions verification against marketplace and main agreement.
- Review Vendors responses and provide, document, analyze, and assist in negotiation and resolution of billing, contractual and operational issues between the City and Vendors.
- Draft contractual updates and amendments for both new and existing services.
- Review and comment on all contractual updates provided by Vendors or OTI Legal Department, work with Vendors on behalf of the City to ensure that terms, condition and rates proposed in updates are in the best interest of the City.
- Prepare telecommunications-related issue and status logs/reports.
- Review Vendors reports for completeness and accuracy, and to validate service levels are met.

Manage the Citywide Telecom Enterprise Agreements, including Contract Management, amendments, renewals, contract max increase and changes orders to add/amend services in the form of Service Specific Terms and Pricing (SSTP) as well as to update the contract attachments.
- Oversee the Citywide initiatives related to telecom services including discontinuance of services and migration, copper to fiber replacement, optimization and cost savings/avoidance and assist with services transition to IP/NexGen services.
- Report and aggregate the Citywide telecommunications services and create monthly reporting dashboards, Key Performance Indicators (KPIs) and presentations for executives and outreach/letters to Vendors and Telecom Stakeholders.
- Oversee and assist in Citywide TEA inventory maintenance, portal management, circuits and rate/MET pricing review/analysis, data consolidation, and coordination.
- Support the Telecom operation, audit/reporting, billing and Telecom Expense Management activities.
- Assist OTI Legal with any requests, responses or correspondence with the FCC and PSC.
- Collaborate with stakeholders to identify and prioritize requirements for new services and solutions.
- Promote adherence to project and implementation schedules and contribute to overall successful project outcomes.
- Knowledge transfer and user training on telecom and contractual functionalities, tasks, processes, reporting and analysis techniques to ensure effective resource utilization.
- Act as a source of knowledge in areas of supply chain best practices and methodologies.
- 12 years of Telecom experience.
- Extensive project management experience, including the development and execution of project processes, tracking, and reporting documentation, risk mitigation and communications plans, resource requirements, staffing roles and responsibilities.
- Telecommunications-sector experience at a large-scale enterprise and/or City/Government agency.
- Knowledge of public safety, NG911 and Telecommunications Service Providers, operations, and finance.
- Senior Telecommunications professional/Subject Matter Expert (SME) with extensive, in-depth knowledge of the industry, marketplace, and landscape.
- Extensive knowledge of wireless and wireline services, entrench in the competitive telecom industry evolution of TDM to VoIP and wireless.
- Sharp problem solver with keen decision making and crisis management skills.
- Identified opportunities for profitable unilateral and bilateral business relationships by negotiating complex, long-term agreements for backbone, local access, voice, data, wireless, interconnections, collocation, node accommodation, managed services, and SLAs to minimize risk, meet business requirements, contain costs, and increase market share.
- Managed cost reduction initiatives with master agreements of more than $1B.
- Excellent oral and written communication skills and database skills.
- Proven ability to work effectively with professionals and specialists in a variety of fields, including law, accounting, finance, auditing, and business process engineering.
- Experience with City government entities and organizational structure.
- Experience of Public Safety and NYC Telecom mission critical services.

**DESIRABLE SKILLS/EXPERIENCE**:

- Knowledge of/experience with Telecom Expense Management, ServiceNow, Req/PASSport systems.
- Hands on experience, Telecom certifications, PMP, ITIL and strong written and verbal communication skills.
- Knowledge of/experience with City procurement rules and procedures, and contract management procedures.
- Strong organizational, analytical, and time management skills.
- Ability to handle multiple tasks at one time and maintain a strong attention to detail.