Shift Leader

2 weeks ago


Washington, United States Ice Cream Jubilee Full time

Ice Cream Jubilee is seeking a reliable and enthusiastic Shift Lead to assist the Store Manager in overseeing daily operations. The Shift Lead will be responsible for supervising scoopers, ensuring excellent customer service, and maintaining a clean and organized shop environment.

**Responsibilities**:

- Assist the Store Manager in managing day-to-day operations, including meeting sales goals, staffing, inventory, and customer service.
- Supervise scoopers and provide guidance and support as needed.
- Open and close the shop as required, including handling cash transactions and reconciling cash drawers.
- Ensure that all scoopers are following proper food safety and sanitation procedures.
- Assist with inventory management, including receiving deliveries and restocking inventory.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Assist with training and onboarding new scoopers.
- Perform other duties as assigned by the Shop Manager.

Qualifications:

- Previous experience in a customer service or supervisory role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail.
- Knowledge of health and safety regulations.
- Flexible schedule, including evenings and weekends.

**Benefits**:

- Competitive pay with tips
- Work-life balance
- Growth opportunities
- Genuinely fun work environment

**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off
- Paid training

Experience level:

- 1 year

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift

Weekly day range:

- Every weekend
- Rotating weekends
- Weekends only

Ability to Relocate:

- Washington, DC 20007: Relocate before starting work (required)

Work Location: In person


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