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Bilingual Call Center Customer Service

4 months ago

Altamonte Springs, United States ContactSource Full time

ContactSource is currently seeking a Customer Service Representative to join our dedicated team at our Altamonte Springs office. This role involves providing exceptional customer service, addressing inquiries and concerns, and having a thorough understanding of our wide range of products. We are actively looking for an individual who values customer satisfaction and ensures top-notch service in every customer interaction, with fluency in both English and Spanish.

Responsibilities:

- Handle incoming customer communications: Respond to calls, addressing customer queries, requests, and issues.
- Guide customer success: Provide professional advice on how to effectively use our products/services based on individual needs.
- Maintain product expertise: Act as a product specialist, ensuring accurate and up-to-date information is provided to customers.
- Ensure client retention: Meet retention and productivity targets.
- Utilize CRM system: Record customer interactions for better collaboration and relationship development across departments.

Requirements:

- 2+ years of proven experience in call center or call center like work.
- Excellent written and verbal communication skills in both Spanish and English.
- Ability to address complaints with effective solutions and a positive attitude.
- Passion for delivering above-and-beyond customer service.
- Strong time-management and prioritization abilities.
- Familiarity with CRM systems.
- Open availability, including nights and weekends.

About ContactSource:
ContactSource is a specialized Contact Center dedicated to strengthening the relationship between our clients and their customers. We prioritize exceptional customer service and strive to build strong client connections. When you partner with ContactSource, you gain a reliable and trustworthy call center that puts your customers at the forefront.

We foster a work culture that promotes:

- **Work-life balance.**:

- **A welcoming and engaging environment.**:

- **A fast-paced atmosphere with an emphasis on customer satisfaction.**:

- **A competitive monthly bonus structure.**

ContactSource benefits include:

- **Health, Dental, and Vision Insurance.**:

- **401(k) with a 4% match.**:

- **Paid Time Off.**:

- **Life Insurance.**

Join our team and be part of an organization that values its customers and employees alike.