Customer Strategy Business Innovation, Customer

3 weeks ago

East Hanover, United States Novartis Full time

**Summary**:
The ideal location for this role is East Hanover, NJ but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific to the East Hanover, NJ office for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

**About the Role**:
The Customer Strategy Business Innovation, Customer Strategy Business Innovation, Area Head will have experience as a global leaders, with a major impact on the business through marketing of significant products. Develop global marketing strategy to maximize global profitability, sales market share and revenue growth across a therapeutic/disease area/range of products globally or across a region or very large revenue country organization. Operate and influence cross functionally on a global basis and have extensive knowledge of external environment. Responsible for defining the appropriate portfolio mix and portfolio strategies; Monitoring the marketing/sales campaigns with respect to milestones and budget. May be responsible for the stakeholders’ alignment and change management necessary to implement overall product life cycle strategy.

**Major accountabilities**:

- Build, develop and lead the marketing vision and agenda as well as coordinate the efforts by which this agenda will be operationalized.
- Responsible for enabling the business strategy and tactics ensuring an excellent and integrated customer and stakeholder experience -Driving new value creation through identifying and developing capabilities, establishing transformative partnerships and exploring new business models.
- Develop multi‐channel digital strategy and solutions to enhance customer engagement as well as strengthen digital capabilities.
- Leverage product life cycle capabilities and service catalogue to deliver the integrated support solutions required by the customers, identify and prioritize customization needs if any, and phase the transition of activities to guarantee the successful integration of the services provided.
- Responsible for driving service delivery, cross-functional and divisional collaboration and business partnering, risk management and compliance, productivity, retention, diversity and associate engagement.
- Actively collaborate in developing proposals for effective provision of future business services, maintaining relationships and business partnering

The pay range for this position at commencement of employment is expected to be between $284,900.00 - $426,000.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.**_ _**The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time,

**What You’ll Bring to the Role**:
**Education**:Bachelor’s Degree required (MBA preferred)
- Experience that translate to breadth and depth of customer marketing-relevant competencies - with multi-functional experience in digital or marketing agency/consultancy or industry-leading firm in CPG, Health Care or Pharmaceutical industries.
- Experience and ability to drive/make decisions and tradeoffs across commercialization domains/areas (e.g., customer experience, HCP, digital, etc.)
- Demonstrated track record leading large, cross functional infrastructure programs.
- Demonstrated track record of delivering business value using technology solutions in high-tech operations space.
- Ability to inspire others with clear and compelling strategies and stories.
- Transformational Leader with experiences strategic, customer centric marketing transformation, to transform the business into next generation engagement.
- ** Strategic mindset **- connects the dots and translates deep HCS insights into business opportunities, is able to prioritize and focus on areas of greatest business impact
- ** Leading Change**:Aligns and drives people and organizations around change. Challenges the way th

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