Area Chief of Staff

4 weeks ago

Gaithersburg, United States Banfield, The Pet Hospital Full time

**Opening Statement**

**SUMMARY OF JOB PURPOSE AND FUNCTION**
The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality(safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality(safe, effective, patient/client centered, timely, efficient and equitable care.

**Description - External**

**ESSENTIAL RESPONSIBILITIES AND TASKS**
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance.
- Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement.
- Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high quality medical care that aligns with our six domains of quality and supports the business by delivering on hospital performance expectations.
- In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians in their hospitals.
- Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience.
- Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.
- Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high quality medical care and outstanding client service.
- In partnership with the Regional P&O Co-Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice.
- Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations by implementing strategies to reduce turnover risk and provide consistent support at the hospital level. Support the engagement and retention of certified veterinary technicians (CVTs).
- Responsible for medical equipment inventory and functionality in assigned hospitals and manage requests for additional medical equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ).
- Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration in accordance with practice and equipment supplier standards.
- Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e. regulatory boards, vendors, associations, and referral hospitals) to promote Banfield’s brand reputation.
- Ensure hospital operations meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety.
- Other job duties as assigned.

**THE FIVE PRINCIPLES**
- Quality - The consumer is our boss, quality is our work and value for money is our goal.
- Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency - We use resources to the full, waste nothing and do only what we can do best.
- Freedom - We need freedom to shape our future; we need profit to remain free.

**HIRING QUALIFICATIONS / COMPETENCIES**

**Leadership**
- Conflict Management
- Customer Focus
- Developing Direct Reports
- Directing Others
- Building Effective Teams

**Functional**
- Hiring and Staffing
- Communication Skills
- Managing and Measuring work
- Peer Relationships
- Drive for Results

**CAPABILITIES AND EXPERIENCE (CAN DO)**
- Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly

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