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Full-time Member Service Representative

1 month ago

Philadelphia, United States American Heritage Credit Union Full time

American Heritage Credit Union, a $4.8+ billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives This is a virtual representative position at our main campus in Northeast Philadelphia.

This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

**Responsibilities Include**:

- Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
- Identifies cross-sell opportunities and cross-sells services to members.
- Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
- Perform account review.
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.

**Qualifications**:

- Must have prior Cash Handling, Customer Service experience required.
- Previous Credit Union/Banking experience a plus.
- Must be flexible and available to work Contact Center hours of operation:

- Monday
- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m.

We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

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