Manager, Transportation Services
3 weeks ago
**What you can expect**
Find joy in serving others with IEHP We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an **authentic experience**
The Manager, Transportation Services is responsible for coordinating, implementing, and managing the overall success of the Transportation Services Team. This role is responsible for the collaboration and oversight of the contracted transportation vendor, and direct network providers. The Manager, Transportation Services will collaborate with the Director, Transportation Services on the implementation and revision of policies and standards. This role oversees daily call center operations using call systems and technologies to maximize efficiency and cost effectiveness. This role ensures the collaboration and communication with various departments externally and internally related to the requirements of providing transportation services to IEHP Members. The Manager, Transportation Services will inspire and influence the team towards cultural transformation of the department through continuous improvement.
**Key Responsibilities**
- 1. Monitor and provide direction to the Transportation staff to ensure correct and regulatory adherence to transportation requests.
- 2. Lead department supervisors to achieve IEHP call center goals, operation oversight goals, and regulatory expectations.
- 3. Generate reports to track and trend productivity, compliance, quality, and inventory for the use in the MDI/RIE boards.
- 4. Collaborate and communicate with management on issues and processes that impact the Transportation Team and other organizational entities internally and externally.
- 5. Foster a fair work environment to assure that hiring, on-boarding and continued education is provided to staff to improve engagement, productivity, and quality.
- 6. Be accountable for continued refinement and growth of staff development.
- 7. Communicate and train plan partners on best practices and new regulations and requirements to ensure coordinated, continuous, cost-effective quality transportation for Members.
- 8. Manage the development and implementation of training programs for the Transportation staff.
- 9. Ensure all transportation requests are received, processed, and completed within regulatory timeframes.
- 10. Ensure the Transportation processes are tested and validated when changes are made in the medical management system, or software related to one’s role.
- 11. Monitor the Transportation Services call center to ensure the service levels are at 80% or above with less than a 5% abandonment rate. Monitor and generate reports as required.
- 12. Oversee appropriate staffing of Transportation Team.
- 13. Coach and mentor staff to promote process improvement and to foster team culture.
- 14. Explore and implement processes to promote auto adjudication of service requests.
- 15. Maintain policies and procedures relating to Transportation.
- 16. Ensure audit readiness and compliance in accordance with all regulatory state and federal agencies.
- 17. Develop action plans in accordance with identified issues.- 19. Monitor and manage the vendor incident/accident program.
- 20. Cultivate partnerships and conduct oversight of contracted brokers and contracted transportation providers for IEHP.
- 21. Monitor Transportation Services utilization, oversee utilization controls, and auditing of the benefit.
- 22. Monitor and manage the transportation vehicle safety inspection program.
- 23. Assure LEAN principles are utilized and PDSA cycles are performed for all TS department processes to assist in the transformation of becoming a 5 Star Health Plan.
- 24. Monitor and manage the transportation field monitor program.
- 25. Perform any other duties as required to ensure Health Plan operations and department business needs are successful.Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
**Perks**
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
- CalPERS retirement
- 457(b) option with a contribution match
- Generous paid time off
- vacation, holidays, sick
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Paid life insurance for employees with additional options
- Short-term, and long-term disability options
- Pet care insurance
- Flexible Spending Account - Health Care/Childcare
- Wellness programs that promote a healthy work-life balance
- Career advancement opportunities and professional development
- Competitive salary with annual merit increase
- Team bonus opportunities
**Education & Experience**- Bachelor’s degree from an accredited institution required.- In lieu of the required degree, a minimum of eight (8) years of additional rele
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