Logistics Coordinator-customer Care Specialist

2 weeks ago

Hanover, United States Priority Worldwide Services Full time

Priority Worldwide is a full-service logistics provider operating around the globe. Our philosophy is to ensure the **_Ultimate_** **_Customer Experience_** and facilitate the creation of new, sustainable business through enhanced team cooperation and employee awareness.

**Daily Responsibilities**:

- Provide customer support for domestic & international customers.
- Responsible for tracking international & domestic shipments.
- Maintaining positive relationships with vendors, carriers and customers
- Thorough tracking of all shipments from pick up to delivery.
- Extensive interaction with the operations team to ensure that pickups/deliveries are executed as scheduled.
- Update customer of any delays with shipments and notes in EDI internal & client visible notes
- Seek alternate shipment methods when shipments are delayed by working with Operations Team.
- Follow up with customers to provide tracking information and highlight positive shipment experiences.
- Daily interaction with the Sales Team keeping them informed of any shipment delays that pertain to their customers.

**Requirements**:
**Required Competencies**:

- ** 1-2 years of previous logistics, ocean/air freight, or customer service experience is required.**:

- ** 1-2 years of Customer Service required.**:

- ** Experience using Cargowise is preferred**:

- ** Strong communication and customer service skills**:

- Strong organizational skills to ensure accurate and timely completion of tracking duties.
- Strong team ethic; promote and ensure strong team environment.
- Friendly and professional customer-oriented phone skills.
- Recognition of importance of customer satisfaction and good vendor relations.
- Ability to deal with stressful situations and rebound to keep up morale.

**Benefits and Compensation**:

- Salary $40,000-$58,000 annually, depending on experience
- Comprehensive Benefits Package (Medical, Dental, Vision)
- 5 Work from home days per month
- 3 Weeks Paid Time Off
- 3 Days of Paid Time off for Volunteer Work
- Quarterly Bonus Program
- 529E College Savings Program
- Retirement Plan
- $20,000 Term Life Insurance Plan
- Mental Health Plan
- Identify Theft Protection Plan

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