Associate Patient Care Coordinator
7 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
The **Associate Patient Care Coordinator** is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.
**Hours**: This position is a per diem role. When business needs hours will be 8:00AM - 5:00PM; potential days Monday - Friday.
**Location(s)**: You will be supporting offices in the following locations: Anaheim, Buena Park, Huntington Beach, Irvine, Santa Ana, Tustin, and the surrounding areas.
**Primary Responsibilities**:
- Greets patients as they arrive and manage appropriate standard wait times
- Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
- Collects co-payments, co-insurance, and deductibles and issues receipts
- Manages cashier box and daily deposits according to company policies
- Answers phones and schedules appointments
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
- Manages medical records (maintains, files/scans, prepares for schedule)
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
- Establish and maintain effective working relationships with patients, employees, and the public
- Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications**:
- High School Diploma / GED (or higher)
- 1+ years of experience in healthcare or customer service
- Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
**Preferred Qualifications**:
- 1+ years of experience with medical office processes
- 1+ years of related work experience including data entry
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
- Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
RPO, #red
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