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Application Support Specialist I

4 months ago

Schaumburg, United States Zurich Insurance Company Ltd. Full time

br brApplicant Support Specialist are responsible for a variety of tasks: br br
- Performs standardized operational tasks to ensure that the service levels and performance are met. br
- Takes action where necessary to address or escalate performance or operational issues.br
- Reports service performance to line management and provides feedback on execution of standardized operational tasks to business.br
- Complies with IT service management governance, standards and polices.br
- Provides input for service level performance reports to the business generating improvement actions where necessary.br
- Supports the end-user satisfaction process and service improvement programs.br
- Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues.br
- Supports business in disaster recovery testing.br brBasic Qualifications: br br
- High School Diploma or Equivalent and 3 or more years of experience in the Application Support areabr ORbr
- Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Application Support areabr brPreferred Qualifications: br br
- Insurance Industry Experiencebr
- Customer support experiencebr
- Strong technical and analytical skillsbr
- Strong verbal and written communicationbr

As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business.

As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.

**EOE disability/vet /span/span/pp /ppspan style=font-size**: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifZurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. /span/span/pp /ppspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifLocation(s): AM - SchaumburgbrRemote Working: HybridbrSchedule: Full TimebrEmployment Sponsorship Offered: No/span/span span style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serif br brspan style=color: #ffffffLinkedin Recruiter Tag: #LI-MM1 /span/span/span/pp /pp /p