Operations Specialist

3 weeks ago

Lake Mary, United States BlueSprig Full time

:
The Operations Specialist is a non-exempt position responsible for the day-to-day administrative

management of the center. This position works collaboratively with the center leadership to ensure

excellence in delivery and execution of daily operations.

**Responsibilities**:
**Job Duties and Responsibilities include the following. Other duties may be assigned.**
- Maintain center master schedule
- Ensure CentralReach data elements remains updated and accurate. Examples of data

elements of focus include schedule changes, timely conversion of appointments, pipeline

dates in metadata fields, client and staff profiles, documentation management reports etc.,

daily.
- Accountable for administrative activities within the center including but not limited to

answering the phone, ordering office supplies and materials, scanning, faxing, and/or

uploading documents, keep the center clean and tidy, and running errands.
- Collaborate with other departments (e.g., Care Coordination, HR, LPD, credentialing) for

onboarding and maintenance of accurate and complete documentation for all clients and

employees
- Works with facilities team to address center needs and coordinate vendor visits as warranted.
- Greet clients, employees, and visitors and answer questions as appropriate.
- Collaborate with authorizations team and work with the Support Services team when

authorization issues arise.
- Collaborate and build rapport with clients and employees to improve the likelihood of best

possible outcomes.
- Follows all policies and procedures, including but not limited to, confidentially and mandated

reporting standards as set by the Clinical and Compliance team.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

**Essential Skills**: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Accepts and applies feedback. Adapts to changes in the work environment.

(Different clinical settings, client changes, supervisor changes, etc.). Changes approach or

method to best fit the situation within guidelines and direction from supervisor. Manages

competing demands. (Prioritizing responsibilities)

Professionalism - Arrives and begins work prepared and on time. Keeps absences within

guidelines. Schedules time off in advance. Keeps commitments. Completes tasks within required

guidelines. Displays positive outlook, pleasant manner, and professional appearance. Establishes

and maintains effective relations. Works actively to resolve conflicts.

Conflict Resolution - Confronts difficult situations. Encourages open communications. Keeps

emotions under control. Maintains objectivity. Uses negotiation skills to resolve conflicts. Identify

appropriate times and locations to discuss conflict.

Commitment to Quality
- Competent in required job skills and knowledge. Displays

skills. Keeps abreast of current developments. Uses resources effectively. Looks for and takes

advantage of opportunities. Pursues training and development opportunities. Seeks feedback to

improve performance, asks for help when needed. Strives to continuously build knowledge and

skills. Seeks increased responsibilities.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive

team spirit. Puts success of team above own interests. Works cooperatively in group situations

in commitment to changing the world for children with autism.

Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts

respectfully in verbal and written form. Keeps others adequately informed. Selects and uses

appropriate communication methods. Edits work for spelling and grammar. Presents numerical

data effectively. Varies writing style to meet needs. Writes clearly and informatively.

Problem Solving - Develops alternative solutions. Identifies and resolves problems in the early

stages and solves in a timely manner. Displays willingness to make decisions. Exhibits sound and

accurate judgment. Includes appropriate people in decision-making process. Supports and

explains reasoning for decisions. Uses authority appropriately to accomplish goals.

Covid Information:

- Per the directive of Washington Governor Jay Inslee, all health care providers in the private health care sector must be fully vaccinated by 10/18/21. This includes most employees, contractors, volunteers, and other positions that have any onsite presence. Therefore, all BlueSprig employees must be vaccinated or provide evidence of a required work accommodation._
- Per the directive of Oregon Governor Kate Brown, all health care providers who have direct or indirect contact with clients must be fully vaccinated by 10/18/21.

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