Claim Team Manager

3 weeks ago


Ocean View, United States State Farm Mutual Automobile Insurance Company Full time

Ocean View, Delaware
- Claims and Investigation
- Regular Full Time
- 37193

**Job Description**:
**Overview**
Build your career at one of the top companies for professional growth in the U.S. Khakis optional

At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $ 100,500.00 - $147,675.00 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for:

- An annual bonus based on individual and enterprise performance
- Annual merit increases
- 401(k) contribution
- Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you
- Industry leading Tuition Assistance Programs
- Wellness and mental health programs
- Discounts from hundreds of retailers through our Perks at Work program

And more

This position is located in Delaware and responsible for leading a team who services these zip codes:
19902 19904 19930 19931 19940 19945 19956 19958 19968 19975 19934 19953 19967 19973 19933 19947 19966 19970 19946 19960 19944 19951 19963 19901 19939 19962 19977 19731 19941 19971 19710 19801 19720 19703 19810 19730 19732 19804 19733 19735 19802 19803 19805 19806 19807 19809 19734 19808 19955 19707 19717 19701 19702 19954 19709 19711 19938 19979 19706 19713 19936 19943 19950 19952 19736 19964 19716

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good

**Responsibilities**

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:

- First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
- Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
- Promoting development of employees within an inclusive environment

**Qualifications**
- Prior leadership experience
- Effective written and verbal communication skills
- Demonstrated leadership behaviors:

- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
- Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- Experience with Xactimate, XactContents
- A valid driver's license is required

Claims operations and/or call center experience preferred.

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).

Visit State Farm Careers for more information on our benefits, locations, and the hiring process



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