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Golf Course Reservations Agent

3 months ago

Bretton Woods, United States Omni Hotels & Resorts Full time

**Location**:
**Mount Washington Hotel**

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

**Job Description**:
As a Golf Course Reservations Agent at Omni Mount Washington Resort, you will play a pivotal role in delivering exceptional service and creating memorable experiences for our guests. Your primary responsibility will be to handle all inquiries, questions, and reservations related to our golf course, with a focus on enhancing the guest experience, optimizing revenue, and promoting additional resort amenities. This role is crucial in ensuring a seamless arrival process on the day of play and driving guest satisfaction through personalized service and attention to detail.

**Responsibilities**:

- Answer all phone calls promptly and in a courteous manner.
- Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
- Secure all required information from the guest when making a reservation.
- Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
- Follow up on any guest requests to ensure satisfaction in a friendly and professional 4-Key service style.
- Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas.
- Create and maintain positive relationships with all other departments and know how they relate to the reservations department.
- Perform daily office duties and any other projects assigned by managers.

Qualifications:

- Hotel operations experience is preferred, but not required.
- Must be able to speak clearly over the phone.
- Basic knowledge of computer and office skills, type approximately 35 WPM.
- Flexibility in schedule, weekends and holidays required.