Front Desk Agent

4 days ago

Santa Barbara, United States Hideaway Santa Barbara & Blue Sands Inn Full time

Blue Sands Inn & Hideaway Santa Barbara are looking for a front desk clerk for a luxury boutique hotel. We are looking for a reliable, energetic person, who can multitask. A team player, who is also a critical thinker and quick learner.

Responsibilities include but are not limited to:
A Front Desk Clerk is responsible for taking reservations and attending to the needs of guests.

This position reports to: Operations Manager

Responsibilities include but are not limited to:

- Strives to ensure guests are 100% satisfied
- Coordinate guest reservation information according to computer system and policies
- Process payments, guest charges and reconcile accounts
- Make necessary corrections to guest accounts
- Provide information to guests and potential guests about Inn policies, services and amenities
- Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
- Inform Housekeeping on room status/availability.
- Resolve guest concerns in a timely manner
- Ensure Management is kept current on property issues, guest concerns, etc.
- Completes daily reservation and lobby duties as designated on sign-off lists.
- If opening or closing, ensure that Inn is properly opened and securely closed according to procedures.
- Detailed knowledge of the property (i.e. features of each guest room, guest services, basic history, etc.)
- Always professional, polite and courteous when around or approached by guests or staff
- Maintains a clean working environment at all times
- Resolves or refers guest complaints to management
- Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations
- Adheres to company’s attire and grooming requirements at all times
- Punctual punching in and out for scheduled work shifts and meetings
- Reports deficiencies in a timely manner to appropriate manager or staff
- Attends company meetings and training sessions as required
- Responds to “on-call” situations

TEAM WORK
- Performs extra duties as assigned
- A team player who cooperates with supervisors and colleagues
- Maintains positive working attitude when performing duties

QUALIFICATIONS
- Hospitality experience preferred.
- Able to work a flexible schedule, including nights, weekends and holidays
- Minimum education requirement - H.S. Diploma
- Ability to communicate effectively with guests, management and staff both verbally and in writing
- Excellent organizational and leadership abilities
- Ability to use the following technology: computer, proprietary reservation system
- Excellent English skills. Fluency in other languages a plus but not required.
- Exert physical effort in transporting up to 25 pounds.
- Ability to use hospitality-related equipment: computer’s, coffee maker, washer/dryer
- Ability to do repetitive physical movements including walking, climbing stairs, standing, bending, typing, lifting, etc., is required by position
- Must have dependable transportation to/from work

We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status'

Work Location:

- Multiple locations

Work Remotely
- No

Pay: $16.50 - $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (required)
- Front Desk: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Relocate:

- Santa Barbara, CA 93103: Relocate before starting work (required)

Work Location: In person

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