Research Director for Cpd, Intelligence and

2 weeks ago

Needham, United States International Data Group, Inc. Full time

Overview:
**Why IDC**?

IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC has been recognized for four consecutive years (2020, 2021, 2022, 2023) by the IIAR as the Analyst Firm of the Year which is one of the highest accolades for the technology market research industry.

Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.

**Responsibilities**:

- Collaborate and cooperate with IDC's WW customer experience management team and relevant industry analysts around the world.
- Publish and present innovative, insightful, and actionable quantitative and qualitative research on the market's ongoing efforts to elevate data and analytics as key foundational pieces of the customer experience. This work includes writing well-researched and concise reports, generating forecasts, survey data and case study analysis, offering actionable market commentary and presenting findings to vendors according to a well-defined research schedule.
- Support marketing, business development, sales prospecting and support efforts with technology vendors and end user clients.
- It is expected that the Research Director will have ample opportunity to present IDC's market perspective at industry and client events and garner new business for IDC.

Qualifications:

- A BA/BS college degree is required with a preference towards an MBA or MS degree.
- At least 10 years of previous market research experience as well as comparable customer intelligence and analytics industry experience.
- A solid understanding of customer data platforms, customer intelligence (influenced by AI/ML and Generative AI) and customer experience analytics technologies and strategies, and broader information technology in general.
- Excellent writing, analytical, interpersonal and presentation skills to evangelize on the evolution of customer data platforms and customer intelligence in the digital age.
- Ability to develop and maintain quantitative data models, develop related qualitative analysis, analyze survey data and deliver thought-provoking research in a timely fashion.
- A proven track record of effectively multi-tasking, meeting deadlines and delivering high-quality research.
- Ability to work independently and with a team.
- Travel is expected to be moderate (approx. 25%).

**About IDC**: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,300 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
- IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law._

At IDC, Inc., we are committed to fair and equitable pay practices. We pay our employees equitably for their work, commensurate with their individual skills and experience. Salary range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process. This process considers the experience, education, certifications, and skills required for the specific role, equity with similarly situated employees, as well as employer-verified US region-specific market data provided by an independent 3rd party partner. The expected total annual compensation, depending on location and experience, is between $130,000 and $165,000 and is inclusive of base salary and variable compensation (if applicable).

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