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Tailored Branch Support, On
4 months ago
**You could say we're at the center of the center.**
Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.
**Job Overview**
Position Schedule: Full-Time
Tailored BOA Support Specialist - Tailored Branch Support - On Call
The Service Division is seeking a Tailored BOA Support Specialist to provide remote Branch Office Administrator (BOA) support to existing Financial Advisors (FAs). Associates in this area will remotely support a minimum of 5 branches daily with answering incoming calls, handling client, vendor, and FA inquiries along with scheduling appointments and general administrative support.
Key Responsibilities:
- Providing solutions in response to incoming telephone calls and written correspondence from FAs, BOAs, and/or clients in both an independent and team structure considering different variables such as legal/regulatory guidelines and risk to the firm; Associate will not provide solutions, guidance and recommendations on the suitability of investments as it pertains to clients
- Completing necessary training and keeping up to date on changes in processes or information necessary to do the job
- Contributing to the overall success of the team by acting as a resource for others and supporting new initiatives, projects, or process changes
- Identifying opportunities for improvements or enhancements within the team
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Hiring Minimum: $40895
Hiring Maximum: $63295
**Skills/Requirements**
Qualifications:
- Minimum of 1-2 years of customer service experience or comparable experience working in the financial services industry or Edward Jones is preferred
- The associate will be assigned an 8:00am - 5:00pm workday. A Part Time Associate will be asked to work every Friday, and two additional days throughout the week.
- Bachelor's degree is preferred or equivalent work experience
- Excellent verbal and written communication skills
- Ability to respond and adapt to callers and peers with appropriate tone, organized thoughts, and confidence
- Ability to respond to written correspondence in a clear, succinct manner using correct grammar, spelling and format
- Organizational and time management skills with ability to multi-task and follow up appropriately to take issues to resolution
**Awards & Accolades**
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
**About Us**
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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