Customer Service Supervisor

2 months ago

Austin, United States Ouro Full time

**About the company**:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

**The role**:
**What You’ll Do**:
Leadership and Staff Development
- Lead a team of customer service representatives, fostering a collaborative and inclusive working environment.
- Develop training programs and initiatives to enhance team skill sets and performance.
- Conduct regular performance evaluations, providing feedback and guidance to team members.

Customer Service Excellence
- Ensure the delivery of high-quality customer service, exceeding client expectations and fostering long-term relationships.
- Resolve complex customer issues, working closely with other departments to find solutions.
- Develop and implement strategies to improve customer satisfaction and loyalty.

Operational Efficiency
- Streamline current processes and procedures to enhance operational efficiency.
- Collaborate with the innovation team to implement new technologies and strategies to improve the customer service experience.
- Monitor and analyze customer service metrics to identify areas for improvement and develop strategies to address them.

Project Management
- Oversee various projects within the customer service department, ensuring timely and successful completion.
- Collaborate with different departments to develop and implement cross-functional projects.

**Experience We’re Looking For**:

- Bachelor's degree and/or equivalent experience of 5 years or more in the customer service sector.
- Proven experience in leading and developing a team.
- Exceptional communication and interpersonal skills.
- Ability to multitask and adapt to changing responsibilities.
- Strong analytical and problem-solving skills.
- Proficiency in using customer service software and CRM systems.
- Bilingual in Spanish/English

  • Customer Service Supervisor

    5 days ago

    Austin, United States VINCI Full time

    ABOUT VIAPLUS:ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless...

  • Airport Customer Service Supervisor

    5 days ago

    Austin, United States GAT Airline Ground Support Full time

    Airport Customer Service Supervisor Austin, TX, USA Req #619 Friday, May 3, 2024 GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include,...

  • Customer Experience Supervisor

    6 days ago

    Austin, United States Purple Communications Inc Full time

    Job DescriptionJob DescriptionCustomer Care SupervisorZP Better Together is a pioneering communication services provider, catering to the diverse needs of the deaf and hard of hearing communities. Our commitment lies in offering innovative solutions like onsite interpreting services, video relay service, and video remote interpreting, aimed at breaking down...

  • Customer Experience Supervisor

    2 months ago

    Austin, United States Purple Communications Inc Full time

    Job DescriptionJob DescriptionCustomer Care SupervisorZP Better Together is a pioneering communication services provider, catering to the diverse needs of the deaf and hard of hearing communities. Our commitment lies in offering innovative solutions like onsite interpreting services, video relay service, and video remote interpreting, aimed at breaking down...

  • Customer Service Specialist

    1 week ago

    Austin, United States Strand Brothers - Service Experts Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Customer Advocate Supervisor

    3 days ago

    Austin, United States 4Patriots Full time

    Job DescriptionJob Description4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality products across multiple categories including camping & outdoor, emergency preparedness and health & wellness. The company is powered by an adaptable, results-focused, data-driven team in a culture that empowers...

  • Customer Care Supervisor

    6 days ago

    Austin, United States Airtron Heating & Air Conditioning - Austin Full time

    Job DescriptionJob DescriptionOur company, Airtron Heating & Air Conditioning in Austin, TX, is calling all natural-born leaders with extensive customer service experience to apply to join our amazing team as a full-time Customer Care Supervisor - Dispatch Manager!WHAT DO WE OFFER?Looking to take your customer service career to the next level? Well,...

  • Customer Care Supervisor

    7 days ago

    Austin, United States Airtron Heating & Air Conditioning - Austin Full time

    Our company, Airtron Heating & Air Conditioning in Austin, TX, is calling all natural-born leaders with extensive customer service experience to apply to join our amazing team as a full-time Customer Care Supervisor - Dispatch Manager!WHAT DO WE OFFER?Looking to take your customer service career to the next level? Well, you're in luck! We are a thriving...

  • Elevator Service Supervisor

    9 hours ago

    Austin, United States Elevated Facility Services Group Full time

    Elevated Facility Services: EFS supports several leading regional brands in the elevator and escalator MRO sector representing the Nation's largest independent, non-union provider of maintenance, repair, and modernization services for all major brands of elevator equipment. As a combined organization, EFS employs the industry's finest technicians who service...

  • Elevator Service Supervisor

    1 week ago

    Austin, United States Elevated Facility Services Group Full time

    Elevated Facility Services: EFS supports several leading regional brands in the elevator and escalator MRO sector representing the Nation's largest independent, non-union provider of maintenance, repair, and modernization services for all major brands of elevator equipment. As a combined organization, EFS employs the industry's finest technicians who...

  • Customer Service Representative

    4 days ago

    Austin, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Customer Service Representative

    1 week ago

    Austin, United States City of Austin Full time

    Position Information **Posting Title** - Customer Service Representative**Job Requisition Number** - COA091803**Position Number** - 115462**Job Type** - Full-Time**Division Name** - APH Consumer Protection**Minimum Qualifications** - Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or...

  • Customer Service Representative

    3 days ago

    Austin, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Building Services Supervisor

    5 days ago

    Austin, United States University of Texas at Austin Full time

    Job Posting Title: Building Services Supervisor - Hiring Department: University Housing and Dining - Position Open To: All Applicants - Weekly Scheduled Hours: 40 - FLSA Status: To Be Determined at Offer - Earliest Start Date: Ongoing - Position Duration: Expected to Continue - **Location**: UT MAIN CAMPUS - Job Details: General Notes UT Austin offers a...

  • Customer Service Representative, Processing

    5 days ago

    Austin, Texas, United States VINCI Full time

    ABOUT VIAPLUS:ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless...

  • Customer Service Representative I

    6 days ago

    Austin, United States Capital Metro Full time

    Do you like helping people? Do you want to make a difference in your community? Come be a Customer Service Representative at CapMetro! **WHO WE'RE LOOKING FOR** The Customer Service Representative reports directly to the Customer Service Supervisor. The Customer Service Representative I is responsible for resolving incoming telephone calls from customers...

  • Customer Service Representative, Lead

    5 days ago

    Austin, Texas, United States VINCI Full time

    ABOUT VIAPLUS:ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless...

  • Energy Compliance Services Supervisor

    3 weeks ago

    Austin, United States Weaver Full time

    The Weaver Experience Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative and entrepreneurial workplace culture. Our leaders truly care about the well-being of all...

  • Visitor Services Supervisor, Texas Science

    2 days ago

    Austin, United States University of Texas at Austin Full time

    Job Posting Title: Visitor Services Supervisor, Texas Science & Natural History Museum - Hiring Department: Texas Memorial Museum - Position Open To: All Applicants - Weekly Scheduled Hours: 40 - FLSA Status: Non-Exempt - Earliest Start Date: Jun 30, 2024 - Position Duration: Expected to Continue - **Location**: UT MAIN CAMPUS - Job Details: - General...

  • Patient Services Supervisor

    3 days ago

    Austin, United States Compass Group USA Full time

    Patient Services Supervisor - Austin, TXClick Here to Apply OnlineJob Description Morrison Healthcare Salary:Other Forms of Compensation: Pay Grade:9Morrison Healthcareis a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafs...