Client Services Commmu

3 weeks ago

San Francisco, United States Hamilton Zanze Full time

**Hamilton Zanze: Client Services Communications Associate**
Salary - $60k-$80k

**About Hamilton Zanze Real Estate Investments**:
Since 2001, Hamilton Zanze (HZ) has made multifamily real estate investments with
the highest standards. Our commitment and expertise deliver more than positive
outcomes — we realize impact that stands the test of time. As owner/operators of
our properties, we deliver durable, tax-efficient income to our investors. By drawing
from that history of investment excellence, we’re forging a path lined with
experience that ends with success.

Together with our community of investors, we can meet high expectations —
leaving every investment better than we found it.

**Role Overview**:
The Client Services Communications Associate is a key member of the Investor
Relations (IR) team. The IR team is responsible for raising private capital and acting
as the liaison between Hamilton Zanze and our investors. This position blends
improve the investor experience through a service-oriented mindset.
Reporting to the Investor Relations Manager, the Client Services Communications
Associate will field inquiries and deliver messaging about our business. The Client
Services Communications Associate will craft Hamilton Zanze's investor
communications and effectively utilize channels to deliver clear, timely, and
professional updates to investors of Hamilton Zanze.
This individual will be responsible for fostering strong internal and external
relationships with business partners, crafting compelling content, and developing
communication efficiencies, including the responsible use of AI, to optimize the
client experience.
**Key Responsibilities**:
Document investor interactions in our CRM.
Educate investors on the investment process
Attend weekly transactions meetings to capture information relavant to
investors and to be used in communications.
Create written materials for investor updates, reports, and other critical
communications related to our national multifamily property portfolio.
Develop engaging and informative content (including templates) showcasing
short, medium, and long-form communications.
Provide copy-editing and proofreading support for all outbound content.
Cultivate an understanding and interest in multifamily real estate to
effectively communicate our industry leadership and insights.
Learn and embrace the lexicon of the multifamily segment.

**Digital Proficiency**:
Ability and desire to learn HubSpot and Juniper Square (HZ investor portal).
Interest in utilizing AI responsibly to create efficiencies.
**Experience and Qualifications**:
A strong interest or experience in real estate investing.
Comfortable on the phone and an effective communicator.
Writing proficiency and ability to communicate complex ideas effectively with
a portfolio of writing samples.
Strong attention to detail.
A minimum of 2 years’ experience in a client facing or communications
capacity.
Ability to ‘manage up’ and work collaboratively with senior leadership.
Intellectual curiosity and a passion for continuous learning.

A bacholor's degree or higher from an accredited university.

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