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Service & Delivery Technician Iii

4 months ago

Silver Spring, United States Albertsons Companies Full time

**About the company**

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose **_: _**_to create joy around each table and inspire a healthier tomorrow for every community. _**

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

**Bring your flavor**

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

bringyourflavor

LI-HM3

**What you will be doing**

An Albertsons IT Service & Delivery Techician is a vital role in any organization that relies on technology. You will be traveling from store to store repairing, installing, configuring, testing, and deploying hardware and software systems across various platforms and devices. This sometimes will require overnight or early morning shifts, depending on the project or repair. There are required on-call rotations, were in the event of an afterhours emergency you will need to go to a store for restoration. You will also provide technical support and training to end-users, ensuring that they can use the technology you deployed effectively and efficiently. You will be working with a team of IT professionals to plan and execute projects, such as upgrading network infrastructure, migrating data, or deploying new hardware. You should be eager to learn new skills and technologies and enjoy solving problems and challenges.

Being an Albertsons IT Service & Delivery Technician is a great career choice for many reasons. You get to work with cutting-edge technology and solve challenging problems every day. You also have the opportunity to help people and our business achieve their goals and improve their productivity. You can learn new skills and grow professionally in a dynamic and fast-paced environment. You can also enjoy a variety of benefits, competitive pay, company provided vehicle, on the job training, and career advancement. Being an IT service & delivery technician is not only rewarding, but also fun and exciting

The position will be based in Silver Springs, MD. However, you will be traveling to different Albertsons owned stores daily. This includes locations in Delaware, Maryland, Pennsylvania, New Jersey and farther states with advance notice.

**Main responsibilities**
- Accountability for receiving, staging, and tracking IT equipment and tools for retail stores.
- Conduct pilots of installation process and procedures for retail equipment
- Support standard hardware platforms and systems installed throughout Albertsons retail stores, district offices, distribution centers, and production plants.
- Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
- Provide network and remote connectivity (hardware/software) support.
- Manage the installation of new hardware and software.
- Maintain equipment inventory controls and policies.
- Work with management on assignment of problems, support issues and concerns with computer systems
- Provide customers with IT support; meet goals for service level agreements.
- Interface with all Corporate IT groups for on-site support and technology resolutions.
- Adhere to repair standards and service levels established. Travel will be required to store locations for equipment installs, some out of town and includes overnight stays.

**What we are searching for**
- High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
- Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
- 2+ years retail business experience preferred.
- 2+ years’ experience with retail store systems, technology systems and hardware preferred.
- 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
- Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
- iOS and Android knowledge.
- Self-checkout experience is preferred.
- Demonstrated ability to follow written/verbal instructions, define problems