![Residence Inn Kalamazoo East](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
4 weeks ago
**About us**
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
**Duties**:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with inquiries, requests, and complaints, providing excellent customer service
- Handle cash transactions and maintain a balanced cash drawer
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience
- Follow all hotel policies and procedures to ensure guest satisfaction
Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
- FOSSE PMS
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
**Job Type**: Part-time
Pay: $13.00 per hour
Expected hours: 16 - 40 per week
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
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