Front Desk Agent

4 weeks ago


Kalamazoo, United States Residence Inn Kalamazoo East Full time

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with inquiries, requests, and complaints, providing excellent customer service
- Handle cash transactions and maintain a balanced cash drawer
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience
- Follow all hotel policies and procedures to ensure guest satisfaction

Qualifications:

- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
- FOSSE PMS

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

**Job Type**: Part-time

Pay: $13.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift

Work setting:

- In-person

Work Location: In person


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