Front Desk Associate

3 weeks ago


Kalamazoo, United States Hampton Inn KalamazooOshtemo Full time

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Duties**:

- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Provide information about hotel facilities, services, and local attractions
- Assist with guest requests, such as room service or transportation arrangements
- Handle guest complaints or concerns with professionalism and empathy
- Process payments and maintain accurate records of transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:

- Previous experience in a front desk or customer service role preferred
- Excellent phone etiquette and communication skills
- Strong attention to detail and organizational abilities
- Knowledge of hotel management systems and phone systems is a plus
- Ability to handle difficult situations with patience and professionalism
- Flexibility to work various shifts, including weekends and holidays

**Benefits**:

- Competitive pay based on experience
- Opportunities for career advancement within the hotel industry
- Training provided to enhance your skills and knowledge

Pay: $13.50 - $15.00 per hour

Expected hours: 8 per week

**Benefits**:

- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Referral program

Schedule:

- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Kalamazoo, MI 49009 (required)

Ability to Relocate:

- Kalamazoo, MI 49009: Relocate before starting work (required)

Work Location: In person


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