We have other current jobs related to this field that you can find below

  • Guest Service Agent

    1 week ago

    Chicago, United States Sonesta International Hotels Full time

    Sonesta ES Suites Chicago Schaumburg is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives cover Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail

  • Guest Service Agent

    3 weeks ago

    Chicago, United States Sonesta International Hotels Full time

    The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Fro Guest Service, Agent, Operations Manager, Service, Hotel, Guest, Retail

  • Guest Service Agent

    4 months ago

    Chicago, United States Marriott Hotels & Resorts Full time

    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the ap Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Services Agent

    3 months ago

    Chicago, United States Aloft Chicago Mag Mile Full time

    FULL-TIME GUEST SERVICES AGENT                                                                                        JOB DESCRIPTIONDEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-exemptJOB SUMMARYGuest Service Agents are responsible for greeting and registering the guest, providing...

  • Guest Service Agent

    4 weeks ago

    Chicago, United States DoubleTree by Hilton Hotel Chicago - Magnificent Mile Full time

    DescriptionThe DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Part Time Guest Service Agent to join the team!This contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a part-time position working rotating/flexible shifts,...

  • Guest Service Agent

    4 weeks ago

    Chicago, Illinois, United States DoubleTree by Hilton Hotel Chicago - Magnificent Mile Full time

    The DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Part Time Guest Service Agent to join the teamThis contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a part-time positionworking rotating/flexible shifts, starting at either...

  • Guest Service Agent

    1 month ago

    Chicago, United States Crescent Hotels & Resorts Full time

    Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers a Guest Service, Agent, Service, Guest, Retail, Hotel

  • Guest Service Agent

    2 months ago

    Chicago, United States Palmer House a Hilton Hotel Full time

    DescriptionJoin the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago’s most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago’s loop and accessible to public transportation makes it easy to get to. If you’re...

  • Guest Service Agent

    4 months ago

    Chicago, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Guest Service Agent

    2 months ago

    Chicago, Illinois, United States Palmer House a Hilton Hotel Full time

    Join the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago's most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century Centrally located in downtown Chicago's loop and accessible to public transportation makes it easy to get to. If you're ready to welcome...

  • Guest Service Agent

    3 months ago

    Chicago, United States Embassy Suites by Hilton Chicago Downtown Magnificent Mile Full time

    DescriptionThe Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team! If you are someone that has a passion for customer service, take the next step and join our fantastic team!The ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences...

  • Guest Services Agent

    1 month ago

    Chicago, United States Study Hotels Full time

    The Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest...

  • Guest Service Agent

    4 months ago

    Chicago, United States Ennismore International Management Limited Full time

    Were looking for a **Guest Service Agent** to join our Front Office team! The Guest Service Agent will be based at the reception of The Hoxton, Chicago. Youll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. * Youll take care of our guests, including check in/check out,...

  • Guest Services Agent

    3 months ago

    Chicago, United States Study Hotels Full time

    The Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest...

  • Guest Service Agent

    3 weeks ago

    Chicago, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at University of Chicago is currently seeking a part-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest...

  • Guest Services Agent

    3 months ago

    Chicago, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Chicago, IL, US, 60606 Property Name: La Quinta by Wyndham Chicago Downtown Req Id: 19673 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Chicago Downtown location in Chicago , Illinois . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Service Agent

    1 month ago

    Chicago, United States Embassy Suites by Hilton Chicago Downtown Magnificent Mile Full time

    Description The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team! If you are someone that has a passion for customer service, take the next step and join our fantastic team! The ideal candidate must have an outgoing personality, a genuine passion to create memorable...

  • Guest Services Agent

    2 months ago

    Chicago, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest...

  • Guest Service Agent

    2 months ago

    Chicago, United States Hilton Chicago Full time

    DescriptionThe beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Guest Service Agent to help the team! Shift Pattern:  Must have open availability for both AM, PM, and MID shifts as wellLocated on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000...

  • Guest Service Agent

    1 month ago

    Chicago, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ASN8 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

Guest Service Agent

2 months ago

Chicago, United States Nobu Hotel Chicago Full time

Nobu Hotels blend modern cool luxury and mínimal Japanese tradition into the concept of a lifestyle hotel. Helming from world-renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotel concept is a curated individual experience where every property is different._

We offer great benefits including Amazing Hotel Discounts, Generous Paid Time Off (PTO, Sick, & Personal Time) Medical/Dental/Vision, 401k, Life Insurance, Critical Illness, and more

**Job Summary**

The Guest Service Agent is responsible for providing exemplary service to each guest they encounter in person or by phone. The Guest Service Agent honors sincerity in service and makes everyone feel that they’ve come home.

**Essential Functions**
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Maintain complete knowledge at all times of: hotel features and services, room rates, special packages and promotions, daily house count, room availability, scheduled in-house group activities, locations and times, and VIP guests
- Anticipate guests’ needs and respond promptly. Acknowledge all guests, however busy and whatever time of day
- When requested, assist other members of the Front Office team in executing their duties
- Resolve all guest complaints in a timely manner and ensure guest satisfaction
- Monitor and maintain cleanliness, sanitation, organization of assigned work area(s) and ensure supplies are stocked daily
- Attend pre-shift meeting and review all information pertinent to the day's business
- Ensure that the standards for guest check in and check out are maintained
- Ensures that all guest data is collected and correct upon arrival
- Maintains detailed notes on VIPs, updates dossiers accordingly, and distributes the information to the appropriate manager(s)
- Consistently provides exceptional service to VIP guests and in the absence of a Manager, will perform the VIP room orientation in accordance to hotel standards
- Answer the departmental phone within 4 rings and never leave a guest on hold for more than 30 seconds without an offer of a callback
- Ability to provide guests information on future rates and availability and assist in making future reservations
- Display a high sense of urgency and willingness to help
- Provides a crafted stay for each guest
- Ensure discretion for our guests
- Remain knowledgeable about local occurrences and venues both on and off property. Proactively execute all concierge requests and log accordingly
- Monitor communication logs and ensure that guests receive follow up within the appropriate time
- Adhere to the hotel’s cash handling policies and procedures
- Work closely with all departments to ensure all service standards are met and guest service expectations are exceeded
- Maintain availability to work all shifts, including overnight
- Complete assigned duties within each shift
- Navigates each shift fluidly and freely performs duties outside of assigned classification
- Perform additional duties as instructed by the Director of Front Office or the Front Office Manager

**Other Duties**
- All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings
- Comply with hotel grooming standards for both uniformed and non-uniformed associates
- Comply with hotel attendance policy
- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

**Working Conditions & Physical Requirements**
- Physical Effort:_

Significant portions of day require prolonged standing, moving and sedentary work. Ability to visually review documents and computer screen throughout day.
- Physical Environment:_

Ability to walk or stand for extended periods of time during course of shift.
- Manual Skills_
- Work Schedule:_

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
- Safety:_

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

**Qualifications**
- Education:_

High school diploma or equivalent