Digital Channels

2 weeks ago

Jersey City, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Enablement Services - J.P.Morgan Access, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

**Job responsibilities**
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Use data to make decisions that improves customer experience, business metrics and product adoption
- Drive end-to-end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation
- Partner closely with Technology, Design, and Analytics teams to lead product development efforts
- Define features and requirements and communicate in clearly written documentation
- Work closely with developers and testers to ensure requirements and functional designs are translated accurately into new scope, test plans and scripts
- Manage product backlog, production support, issue & defect resolution and prioritization
- Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Passion for understanding customer needs and demonstrated ability to build digital products
- Ability to think strategically and creatively while still being comfortable diving into the details required to ensure successful execution
- Outstanding verbal and written communication
- Proven success in collaborating with cross-functional teams, influencing and driving decisions
- Comfort with identifying next steps to mitigate risks and problem solve
- Track record of delivering thoughtful, user-centric and intuitive experiences

**Preferred qualifications, capabilities, and skills**
- Demonstrated prior experience working in a highly matrixed, complex organization
- Knowledge of Adobe Analytics a plus
- Experience driving product in a highly regulated industry
- Comfort with ambiguity and autonomy; you are motivated by figuring out what needs to be done—and then doing it. Desire to inspire a problem-first mindset and work with leadership to continue "raising the bar” for the product organization

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they b

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