Practice Manager

3 weeks ago

Encino, United States Modern Animal Full time

Prefer to watch instead of read? Check out "_Inside Modern Animal_" for a glimpse into what makes Modern Animal different._

With a technology-forward approach and a deep commitment to our people, Modern Animal is building the next generation of general practice veterinary care—one that balances the needs of their teams just as much as pet owners and their animals. Our teams are equipped with the tools, structure and support they need to practice the highest quality of medicine, without compromising on the boundaries between work and life.

**What you can expect at Modern Animal**:

- **Warm, modern clinic environments** that put you, the client, and the pet at ease
- **A 24/7 virtual care team** there for our patients as an added layer of support
- **A dedicated in-clinic support team** empowered to be involved more deeply in care
- **A growth oriented organization** ever evolving to build a better place for all
- **A vibrant, supportive, blame-free culture **made up of people who are all here to change veterinary medicine for the better

**Who we're looking for in this role**:

- The manager in this role will work towards building exceptional veterinary care teams, have excellent communication skills, ensure accountability, instill trust and build relationships, develop their team, and thrive in a cross-functional environment.
The Clinic Manager leads onsite and will be responsible for ensuring clinics are operating at optimal utilization through a focus on 1) _people_ - right people in the right roles; 2) _development of skills_ - to build effective teams and a pipeline of talent; 3) _scheduling_ and _staff deployment_ to ensure we're staffed according to our operating plan.
In this role, we are looking for a leader who is passionate about pets and the people who love them, and is excited about coaching and mentoring to help us bring our mission to life as we grow.

**What you'll be working on**:

- Leading a team of passionate and diverse individuals, empowering the hospital team to deliver an unparalleled client experience both in-clinic and virtually
- Managing individual performance of team members and ensuring accountability with respect to work quality, client satisfaction, teamwork, patient care, and embodying Modern Animal values
- Owning the appointment scheduler, dedicating adequate time to forward-planning and maximizing productivity
- Building effective teams, starting with the hiring process, ensuring an appropriate mix of skills, perspectives, and experience.
- Identifying development opportunities for team, providing regular feedback and accountability to to ensure ongoing growth and skill development resulting in productive clinic operations, placing optimal skillsets across workflows
- Advocating for your team to ensure that they feel heard and their perspective is visible during leadership discussions
- Collaborating with team to create regular meeting agendas, leading and conducting monthly meetings, providing opportunities for team members to present to peers
- Participating in the utilization of innovative technology, evaluation of systems, giving frequent, productive feedback
- Creating and managing staff work schedules, including DVMs, based on operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps or developmental/skill gaps
- Approving and monitoring timesheets
- Management of relief coverage
- Aiding in conflict resolution among team members and clients, collaborating with Area Clinic Manager and HR when needed
- Ensuring client escalations are addressed personally or routed to appropriate parties for prompt resolution
- Implementing the Modern Animal cultural vision by encouraging flexible scheduling, self-compassion, and a blame
- and judgement-free work environment
- Leading and participating in activities that support the well-being of veterinary practitioners by making the profession both joyful and sustainable
- Ensuring supply levels and resources allow team to function at optimal capacity
- Fostering an environment of continuous learning, improvement and excellence
- Living and modeling the Modern Animal vision by encouraging work/life balance, self-compassion, and a blame
- and judgement-free work environment

**Why you'd be a great fit**:

- 5+ years of leadership role experience with a passion for people leadership
- Previous veterinary experience preferred but not required
- Creates a feeling of belonging and strong team morale
- Fosters open dialogue and collaboration among the team
- Instills trust and gains confidence of others through honesty, integrity, and authenticity
- Forward thinker who enjoys living curiously
- A collaborative go-getter, willing to roll-up sleeves and be hands-on
- Effective communication skills, utilizing various methods
- Operates with high emotional intelligence and exceptional communication skills

**What you can expect from us**:

- Excellent medical, vision, & dental coverage with var

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