Campus Food

1 month ago

Palo Alto, United States Hotel Citrine Palo Alto Full time

Job Summary:
Evolution Hospitality welcomed two brand new hotels in Palo Alto, California in 2021, Hotel Citrine, Tribute Portfolio and AC Palo Alto.

Hotel Citrine, a Tribute Portfolio Hotel, we invite you to travel lightly and live brightly. We believe in captivating design, vibrant social scenes, and authentic experiences. Thoughtfully integrating sustainability, we are dedicated to offering an exceptional, intuitive experience for guests who want to make mindful and eco-conscious hotel choice in Silicon Valley. AC Hotels by Marriott celebrates the beauty of classic modern design with its European soul and Spanish roots. Born from the entrepreneurial spirit of renowned hotelier Antonio Catalan. The brand offers concept-driven, turn-key customization of guest room and public space design. With flexible open spaces, purposeful design, signature moments and no unwanted extras, guests maximize their stay with style and intention.

The Campus Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets

**Responsibilities**:
**QUALIFICATIONS**:

- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Supervisory experience required.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.

**RESPONSIBILITIES**:

- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
- Maintain a warm and friendly demeanor at all times.
- Be familiar with the organization of the hotel and know the function of each department.
- Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards.
- Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets.
- Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s.
- Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
- Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
- Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
- Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
- Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
- Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
- Ensure implementation of all Aimbridge Hospitality's policies and house rules.
- Assist in developing and ensure implementation of Food and Beverage promotional ideas.
- Ensure all beverage costs are maintained to meet budget.
- Focus the F&B Department on their role in contributing to the guest service scores.
- Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards.
- Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting.
- Deve

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