Client Service Representative- Bilingual Spanish

3 weeks ago


Long Beach, United States All Care Therapies Full time

**Company Description** All Care Therapies** is one of the leading providers of Physical, Occupational, and Speech therapy services in Southern California. We place an emphasis on attracting passionate healthcare professionals who share a philosophy of providing quality patient care in an inviting, caring, and collaborative team environment.

**Responsibilities**:

- Provide accurate and timely information to clients regarding their accounts and services
- Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
- Assist clients with setting up new accounts and services
- Proactively reach out to clients to ensure satisfaction with our services and address any concerns
- Maintain accurate and up-to-date client records and documentation
- Work collaboratively with internal teams to ensure client needs are being met
- Handle both inbound and outbound calls in a call center type setting
- Conduct Introductory calls to clients/family to confirm information is correct, provide overview of services, assist with technical set up/testing and deliver this with excellent customer service
- Ability to manage multiple work queues with various work types
- Ability to check Eligibility and create patient charts
- Continuously improve knowledge of our products and services to address client inquiries and concerns effectively
- Special Projects as needed and assigned

**Qualifications** Requirements**:

- ** Bilingual in **Spanish**:

- High school diploma or equivalent; **college degree preferred**:

- 4+ years of experience in a customer service or client support role
- Strong written and verbal communication skills
- Ability to multitask, prioritize and manage time effectively
- Excellent problem-solving skills
- Proficient in Microsoft Office/ G- Suites and experience with customer service software and tools
- Ability to work independently and as part of a team
- Strong customer service orientation and a positive attitude
- Prior experience as Intake preferred
- Prior experience in the telehealth industry preferred
- Ability to work in fast paced environment and meet deadlines
- Detail oriented
- Excellent written and verbal communication skills

**Additional Information**
We set standard base pay ranges for all roles based on function and level. Final offer/contract amounts are determined by multiple factors including, skillset, work experience and languages, and may vary from the amounts listed below.

The pay rate for this position is**:$24/hr**

**Office location**:17785 Center Court Dr N Suite 310, Cerritos, CA 90703

**Travel Requirement**:Full commute - No remote

**Hours**:Mon-Fri 8:00am-5:00pm, 9:00am-6:00pm, **or** 10:00am
- 7:00pm

All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



  • Long Beach, United States Allcaretherapies Full time

    Full-time Department: Clinical Operations Company Description All Care Therapies is one of the leading providers of Physical, Occupational, and Speech therapy services in Southern California. We place an emphasis on attracting passionate healthcare professionals who share a philosophy of providing quality patient care in an inviting, caring, and...


  • Long Beach, United States Sonny Anderson - State Farm Agency Full time

    Job DescriptionJob Description Sonny Anderson - State Farm Agency, located in Long Beach, CA has an immediate opening for a Bilingual (Spanish/English) Licensed Insurance Customer Service Representative. Insurance experience is preferred. Must have an active Property and Casualty license. We seek an energetic professional interested in helping our business...


  • Long Beach, United States Jesse F Moreno CPA PC Full time

    Job DescriptionJob DescriptionOur company is currently seeking ​a Bilingual - Spanish Bookkeeper to join our team! You will be responsible for preparing and examining financial records for business clients.Responsibilities:Obtain primary financial data for accounting recordsCompute and record numerical dataCheck the accuracy of business transactionsPerform...


  • Delray Beach, United States Assurance Power Systems Full time

    Job DescriptionJob DescriptionAssurance Power Systems is looking to add Bilingual Customer Service Representatives to our GROWING TEAM!If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!The successful candidate will be a self-starter and have a goal-oriented mindset. This...


  • Vero Beach, United States GEICO of Vero Beach Full time

    Job DescriptionJob DescriptionWe're looking for a hardworking, reliable, and dedicated bilingual Customer Service Representative to join the GEICO Local Office in Vero Beach, FL. As a Customer Service Representative, you will take ownership for each customer interaction and provide administrative support for the sales team.At GEICO Local Office, it's...


  • Long Beach, United States Butterfly Effects Full time

    BILINGUAL SPANISH BOARD CERTIFIED BEHAVIOR ANALYST (BCBA) This is not just another place to work, Butterfly Effects is led by BCBAs with Dr. Steve Woolf, PhD., BCBA-D, as our President and Molly McGinnis, M.Ed., BCBA, as our Vice President of Clinical Services and Practice Development. We make every effort to ensure that you as the BCBA are fully supported...


  • Long Beach, United States Butterfly Effects Full time

    BILINGUAL SPANISH BOARD CERTIFIED BEHAVIOR ANALYST (BCBA)This is not just another place to work, Butterfly Effects is led by BCBAs with Dr. Steve Woolf, PhD., BCBA-D, as our President and Molly McGinnis, M.Ed., BCBA, as our Vice President of Clinical Services and Practice Development. We make every effort to ensure that you as the BCBA are fully supported...


  • Long Beach, United States State Farm Insurance Full time

    Job DescriptionJob Description Don Parsons - State Farm Agency, located in Long Beach, WA has an immediate opening for a Customer Service Representative. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow through value-based...


  • Long Beach, United States Butterfly Effects Full time

    Job DescriptionJob DescriptionBILINGUAL SPANISH BOARD CERTIFIED BEHAVIOR ANALYST (BCBA) This is not just another place to work, Butterfly Effects is led by BCBAs with Dr. Steve Woolf, PhD., BCBA-D, as our President and Molly McGinnis, M.Ed., BCBA, as our Vice President of Clinical Services and Practice Development. We make every effort to ensure that you as...


  • Long Beach, United States Power Solutions, LLC Full time

    Responsibilities: - Develop and execute sales strategies to achieve sales targets - Identify and pursue new business opportunities through prospecting and cold calling - Build and maintain strong relationships with existing clients - Conduct product presentations and demonstrations to potential customers - Collaborate with cross-functional teams to ensure...


  • Long Beach, United States SCAN Health Plan Full time

    **About SCAN** **The Job** Provide long-term care management to frail, economically disadvantaged, culturally diverse older adults, disabled adults and caregivers in order to help them remain safely at home and to prevent premature institutionalization. **You Will** Assess new clients and determine appropriateness for the MSSP program, certify the client...


  • Long Beach, United States City Wide Facility Solutions Full time

    City Wide of Southwest Los Angeles is seeking a full-time Night Operations Manager to join our team! The Night Operations Manager will oversee accounts in the South LA territory to coordinate service providers in our accounts, help maintain our high quality standards and work with our Account Managers on resolving customer issues. As a Night Operations...


  • Newport Beach, United States Sweet James LLP Full time

    Job DescriptionJob DescriptionGrowing, fast-paced Personal Injury Law firm is looking for a dynamic and charismatic phone sales representative to achieve maximum success in our intake call center.Ideal candidates will have EXCELLENT verbal and written communication skills. Must be comfortable working in a fast-paced environment. Previous experience in...


  • Long Beach, United States City Wide Facility Solutions Full time

    City Wide of Southwest Los Angeles is seeking a full-time Night Operations Manager to join our team! The Night Operations Manager will oversee accounts in the South LA territory to coordinate service providers in our accounts, help maintain our high quality standards and work with our Account Managers on resolving customer issues. Like the look of this...


  • Long Beach, United States City Wide Facility Solutions Full time

    Job DescriptionJob DescriptionCity Wide of Southwest Los Angeles is seeking a full-time Night Operations Manager to join our team! The Night Operations Manager will oversee accounts in the South LA territory to coordinate service providers in our accounts, help maintain our high quality standards and work with our Account Managers on resolving customer...


  • Long Beach, United States United Therapy Center Full time

    Job DescriptionJob DescriptionSalary: $20- $25United Therapy Center is hiring Behavior Interventionists committed to providing ABA (Applied Behavior Analysis) services to individuals with developmental disabilities, such as Autism Spectrum Disorder in their home, school, and community.As a Behavior Technician, you will be working with a team committed to...


  • Miami Beach, United States VCA Antech, Inc. Full time

    Client Service Representative We are seeking an experienced Full Time Client Service Representative to join our team. At VCA Alton Road Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're...


  • Miami Beach, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Part Time Client Service Representative to join our team. At VCA Alton Road Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're...


  • Delray Beach, United States Direct Talent Solutions Full time

    Job DescriptionJob DescriptionPosition: Bilingual RepresentativeLocation: Boca Raton and Delray Beach, FLFull Time: Yes (M-F- 8 am to 5 pm)Salary range: $16/hr + BenefitsPosition Summary:Bilingual Representative will work directly with clients, third parties, providers, and insurance companies. They should be comfortable with computers, general office tasks,...


  • Long Beach, United States City Wide Facility Solutions Full time

    City Wide of Southwest Los Angeles is seeking a full-time Night Operations Manager to join our team! The Night Operations Manager will oversee accounts in the South LA territory to coordinate service providers in our accounts, help maintain our high quality standards and work with our Account Managers on resolving customer issues.As a Night Operations...