Client Service Associate Bilingual

4 weeks ago


Newport Beach, United States Sweet James LLP Full time
Job DescriptionJob Description

Growing, fast-paced Personal Injury Law firm is looking for a dynamic and charismatic phone sales representative to achieve maximum success in our intake call center.

Ideal candidates will have EXCELLENT verbal and written communication skills. Must be comfortable working in a fast-paced environment. Previous experience in customer service or sales call center is ideal.

  • Work Schedule:

Your work hours will encompass shifts from 12 pm to 9 pm or 1 pm to 10 pm, flexibility for both is essential. You will have either Wednesday or Thursday off and must be available to work weekends.

Key Responsibilities:

  • Communicating with potential customers via phone, email, and in-person
  • Collect and document sensitive personal information
  • Strong customer and sales experience and excellent attention to detail
  • Resolve and address customer concerns with professionalism
  • General administrative duties as required

Qualifications:

  • A solid work ethic and positive attitude
  • Ability to work well under pressure while maintaining a positive attitude
  • Previous experience in customer service, sales or other related fields
  • Excellent written and verbal communication skills
  • Must be available to work after hours and occasional weekends
  • Bilingual (Spanish) required

Work Shift

Your work schedule will include shifts from 12 pm to 9 pm or 1 pm to 10 pm, flexibility for both is required.

You will have either Wednesday or Thursday off. Must be available to work weekends.

We are looking for stable long-term team members who are looking for a home to grow and aren’t afraid of putting in hard work.

Company DescriptionSweet James is a renowned law firm dedicated to providing exceptional legal services. Our team is driven by a commitment to excellence, client satisfaction, and continuous improvement. Joining Sweet James means becoming part of a supportive and collaborative work environment where your skills and contributions are valued.Company DescriptionSweet James is a renowned law firm dedicated to providing exceptional legal services. Our team is driven by a commitment to excellence, client satisfaction, and continuous improvement. Joining Sweet James means becoming part of a supportive and collaborative work environment where your skills and contributions are valued.

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