Electronics Repair Technician/customer Service

6 days ago

Loveland, United States CPR Cell Phone Repair Full time

Skill Requirements
- (Salary - To be negotiated based on experience and qualifications) **Ability to oversee multiple areas of the operation at once and delegate**
- Ability to develop and maintain a consistent and efficient workflow
- Ability to monitor trends in all areas of the store: Sales, Repairs, Warranties, Part defects, Etc.
- Proficient with POS System and balancing the cash register
- Ability to reach sales goals
- Exceptional customer service skills
- Some understanding of technical “lingo”
- Ability to Up-sell and finish a sale
- Good understanding of our disclaimers
- Good understanding of our in-store warranty system
- Ability to answer and communicate effectively with customers over the telephone
- Ability to handle B2B accounts and keep them organized (Passed down from outside sales/owners)
- Ability to effectively handle customer complaints
- Assisting the Store Manager
- Maintaining Store Inventory of Accessories
- Maintaining quality store appearance.

Work Remotely
- No

Technician Full Time

As a technician, it is your job to stay up to speed on newly released and upcoming technology in the industry. This will ensure that your team is prepared to repair these devices when they arrive at your location for the first time. A technician should not only have the ability to repair any device that comes through the door, they should also be comfortable with cross training other employees.

Skill & Requirements
- (Salary - To be negotiated based on experience and qualifications)
- Proficient in soldering
- Experience with wide range of device repairs: Phones, Laptops, Gaming Systems
- Experience with a Point of Sale Systems and opening and closing procedures
- Good vision with or without corrective lenses/glasses
- Organization skills
- Ability to work independently and lead a team
- Knowledge of all available tools and equipment in the work area and how they are operated.
- Ability to recognize trends in the repair industry
- Ability to cross-train other employees.
- Knowledge of parts suppliers and how to order and Inventory management and control
- Sales experience

Pay: From $15.00 per hour

Expected hours: 35 - 45 per week

**Benefits**:

- Employee discount
- Paid time off
- Referral program

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Commission pay

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Sales/Customer Service: 2 years (required)

**Language**:

- Spanish (preferred)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Loveland, CO (required)

Ability to Relocate:

- Loveland, CO: Relocate before starting work (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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