Field Service Technician

2 weeks ago

Loveland, United States Cold Jet Full time
Cold Jet is the leading global provider of environmentally responsible cleaning, surface preparation, parts finishing, and dry ice manufacturing systems. These solutions are based upon our proprietary knowledge of the properties and application of recycled carbon dioxide (CO2) in both liquid and solid form. We are highly regarded by our customers, employees, business partners, and community for providing value, quality, and service.
The Role: 
  • We are currently looking for a Field Service Technician to join our US team, based out of Loveland, OH. 
  • This is a field-based, customer-facing role, primarily traveling to customer sites performing installation, maintenance and service work. 
  • You will also be responsible for building a positive relationship with customers and peers, as well as completing necessary administrative tasks. 
  • As the ideal candidate, you are an independent go-getter and team player with a positive attitude making customer satisfaction and technical performance your priority. 

Responsibilities:
  • Provide installation, service, training, and troubleshooting support on dry ice production equipment and dry ice blasting machines at our customers’ facilities. 
  • The primary work base location for this position is Loveland, OH.
  • Drive customer satisfaction through proactive communication and commitment to resolving their requests.
  • Complete administrative follow-up tasks (electronically) after visiting the customer site
  • Ensure that safety and quality standards are met.
  • Take and respond to emergency customer service calls, taking turns with colleagues to answer the 24/7 service line.
  • Identify customer needs and requirements and create proposals in collaboration with the Customer Service Coordinator.

Qualifications:
  • Education in a related technical field, e.g. electronics, electro-mechanics, basic skills in hydraulics, pneumatics.
  • Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery 
  • Knowledge with programmable logic controller (PLC) would be an advantage. 
  • Five or more years experience in field service work, e.g. with electro-mechanical, hydraulic or pneumatic equipment.
  • Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty.
  • Self-motivated to work independently and enjoy being in the field at customer sites with service travel 70-100% of the time including occasional international service trips.
  • Strong verbal and written communication in English and a second language would be an advantage. 

Why work with Us:
  • Cold Jet is the market leader for world-class, state-of-the-art dry ice technology. 
  • Continually growing, global company with operations in 10 countries and multi-cultural work environment.
  • Competitive salary package including incentive bonus.
  • Company mobile phone and laptop.
  • An entrepreneurial and exciting place to work, motivating and family atmosphere. 

Work Location:
  • Based in Loveland, OH with service centers located around the world. 

Learn more about working for Cold Jet at careers.coldjet.com. Become a part of the Cold Jet story – join us 

About Cold Jet:

Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done.By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com

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