Resource Navigator

2 weeks ago

Muskegon, United States Mid Michigan Community Action Agency Full time

General Responsibilities:

- Assist low-income individuals and families by providing a range of supportive services designed to promote economic self-sufficiency.
- Protect the privacy of customers and hold in confidence all information obtained in the course of service.
- Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

- Determine eligibility of low-income households for all Community Action Center programs.
- Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
- Conduct data collection via FACSPro database.
- Complete or collect all required program documentation with accuracy, consistency, and compliance.
- Attend relevant community events to support the agency programs; including evening and weekend events or meetings as needed.
- Develop and maintain positive relationships with relevant public and private authorities and service providers.
- Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
- Travel throughout service area as needed.
- Perform other duties as assigned.

Education and Experience Qualifications:

- Associate Degree in human services preferred.
- Experience in human services, specifically with low-income populations, preferred.

Additional Requirements:

- Ability to solve practical problems and deal with a variety of situations.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
- Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)
- Demonstrated communication skills both oral and written.
- Must be highly organized and people oriented.
- Successful clearance of DHHS Central Registry and criminal history record check.
- Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.
- Must comply with Agency smoke free and drug free policies.
- Understand the importance of daily work attendance.

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