Sales Support Specialist

2 weeks ago


Oxnard, United States Boss Audio Full time
Job DescriptionJob Description

The Sales Support Specialist is a critical role for the company to make sure that our customers are beyond satisfied before and after their purchase. Our agents demonstrate rapport, innovation, dependability, and efficiency. It is the responsibility of the Specialist to determine what the customer’s needs are and how to best assist them, and to do so in a way that ensures a seamless experience for the customer.

ESSENTIAL FUNCTIONS:

· Process customer purchase orders; prepare documents for shipping, and invoicing.

· Answering client calls, determining their needs, and routing communication to the entire organization.

· Assist customers with troubleshooting and/or replacements as needed.

· Prepare and distribute weekly and monthly reports.

· Cultivate a relationship between the customers and the sales team.

· Uses computerized systems for tracking requests, troubleshooting problems, assessing parts inventory, documenting resolutions, or determining warranty eligibility.

· Regular attendance is an essential job function

ADDITIONAL RESPONSIBILITIES:

· Provide support for other teams in the department as needed

· Sales order entry

· Work with shipping department to ensure that orders are processed in a timely manner

· Data entry

· Performs other related duties as assigned by supervisor

 

KNOWLEDGE, SKILLS, ABILITIES:

· Excellent written and verbal communication skills

· Strong customer-centric mentality

· Ability to learn new software associate with the role

· Ability to regularly meet contact center metric goals

· Ability to type 40 WPM

EDUCATION AND EXPERIENCE:

· Minimum high school diploma or equivalent

· 1-2 years previous customer service experience and/or 1-2 years previous contact experience

· CRM (customer records management ie: Zendesk, salesforce, Freshdesk, etc.) preferred

PHYSICAL & MENTAL REQUIREMENTS:

· Good general health, ability to withstand the stress of long hours and constantly changing schedules.

· Ability to sit for extended periods of time

TRAINING REQUIREMENTS:

· Policy and procedure training

· Sales order entry software training

· Injury and Illness Prevention Program; annually - OSHA requirement

· Job Specific - In house requirement

Company DescriptionBoss International Group (BIG) is a world-class consumer electronics manufacturer. We are the manufacturer of 3 major car audio brands, Boss Audio, Planet Audio, Sound Storm Laboratories plus NYNE Bluetooth speakers. We have been in business for 30 years and are located in Oxnard, CA.

We offer our employees an open, casual, and fun work environment. Our office is open Monday – Friday, from 8:30am – 5:00pm.Company DescriptionBoss International Group (BIG) is a world-class consumer electronics manufacturer. We are the manufacturer of 3 major car audio brands, Boss Audio, Planet Audio, Sound Storm Laboratories plus NYNE Bluetooth speakers. We have been in business for 30 years and are located in Oxnard, CA. \r
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We offer our employees an open, casual, and fun work environment. Our office is open Monday – Friday, from 8:30am – 5:00pm.

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