Relief Distribution Dispatcher

Bring YOUR energy to Alliant Energy

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary

Become a valuable member of the Janesville Operations Center and immerse yourself in an exhilarating environment where we deliver top-notch services to both our internal and external customers

As a Relief Distribution Dispatcher you play a crucial role in dispatching for electric and gas services. The person in this role receives customer trouble and service tickets or calls.

Monitors the gas systems. Calls employees for emergency work or notification purposes. Coordinates field response, documents and updates systems and reports. Monitors the overall electric distribution grid and is responsible for documenting switching activities.

Progression required, must bid for and accept a Distribution Relief Operator position when a vacancy occurs.

Normal hours are Monday-Friday 7am-3pm Dispatching. Hours may be extended due to storms, busy workload, or when additional coverage is needed. Once qualified to dispatch, may relieve for shift dispatcher when Relief Distribution Operators are unable to provide coverage. Shifts include 7 days a week, 7am-3pm, 3pm-11pm, 11pm-7am.

This position is responsible for taking after-hours emergency calls, responding to outages and trouble calls on the distribution system and customer services. Due to this the position has a residency requirement of 25 minutes from appointed operating center.

What you will do
- Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
- Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
- May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.
- Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).
- Notifies proper personnel and dispatches company technicians on electric and gas trouble, and
- service calls.
- Receives and dispatches all emergency Digger's Hotline requests throughout the company.
- Follows prescribed company policies and procedures.
- Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
- Responds to after hour emergencies as required.
- Performs other duties which are similar, related or incidental to this position.
- Education Requirements
- Highschool Diploma or GED

Preferred Experience
- 2 years of experience in utility operations/construction/dispatch operations

Other Requirements
- Must possess a valid driver’s license.
- This position has a residency requirement of 30 minutes from appointed operating center.

Knowledge, Skills, and Abilities
- Thorough knowledge of electric and gas systems and how they operate.
- Ability to troubleshoot electric and gas problems by analyzing available information.
- Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
- Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.
- Strong communication skills including grammar, punctuation and telephone etiquette.
- Demonstrated ability to perform accurate work in a time frame which meets department objectives.
- Ability to follow written and verbal instructions.
- Ability to work in a culturally diverse work group and to perform the physical requirements of the job.
- Ability to successfully pass pre-employment screening assessments.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy is committed to providing an incl