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Relief Distribution Dispatcher
3 months ago
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy.
When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between.
We want you to be safe, happy and healthy.That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Job SummaryBecome a valuable member of the Janesville Operations Center and immerse yourself in an exhilarating environment where we deliver top-notch services to both our internal and external customers
As a Relief Distribution Dispatcher you play a crucial role in dispatching for electric and gas services. The person in this role receives customer trouble and service tickets or calls.
Monitors the gas systems. Calls employees for emergency work or notification purposes. Coordinates field response, documents and updates systems and reports. Monitors the overall electric distribution grid and is responsible for documenting switching activities.
Progression required, must bid for and accept a Distribution Relief Operator position when a vacancy occurs.
Normal hours are Monday-Friday 7am-3pm Dispatching. Hours may be extended due to storms, busy workload, or when additional coverage is needed. Once qualified to dispatch, may relieve for shift dispatcher when Relief Distribution Operators are unable to provide coverage. Shifts include 7 days a week, 7am-3pm, 3pm-11pm, 11pm-7am.
This position is responsible for taking after-hours emergency calls, responding to outages and trouble calls on the distribution system and customer services.
What you will do
Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.
Notifies proper personnel and dispatches company technicians on electric and gas trouble, and
service calls.
Receives and dispatches all emergency Digger's Hotline requests throughout the company.
Follows prescribed company policies and procedures.
Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
Performs other duties which are similar, related or incidental to this position.
Education Requirements
Highschool Diploma or GED
Preferred Experience
2 years of experience in utility operations/construction/dispatch operations
Other Requirements
Must possess a valid driver's license.
This position has a residency requirement of 30 minutes from appointed operating center.
This job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.
Thorough knowledge of electric and gas systems and how they operate.
Ability to troubleshoot electric and gas problems by analyzing available information.
Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.
A working knowledge of distribution system operations applications.
Strong communication skills including grammar, punctuation and telephone etiquette.
Demonstrated ability to perform accurate work in a time frame which meets department objectives.
Ability to follow written and verbal instructions.
Ability to work in a culturally diverse work group and to perform the physical requirements of the job.
Ability to successfully pass pre-employment screening assessments.
Our people are passionate about what they do, the product they sell, and the customers they serve.
If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
It's not just what we do; it's how we do it.Live Safety. Everyone.
Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond.
Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification.
It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email
It's an exciting time to join Alliant Energy Our innovative thinking and fresh, sustainable approach to energy sets us apart.
If you're looking for a place that values diverse backgrounds, offers flexible work options and wants to build better communities and a better tomorrow, consider a career with Alliant Energy.
At Alliant Energy, our employees make a difference by delivering an essential service for our customers and communities every day.
Provide your resume and contact information to be considered for future openings.
