Business Automation Expert

3 weeks ago

Bethesda, United States IBM Full time

Introduction
**At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
A Customer Success Manager, Architect opportunity in IBM might differ from what you're used to. In addition to the people and commercial skills often associated with this position, an IBM Customer Success Manger (CSM) is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issues and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you can showcase IBM solutions. You'll use excellent communication to articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and OpenShift expertise to help define a client's hybrid cloud architecture.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.
CSMs help customers achieve their business outcomes through architecture design, deployment, usage, and growth of the IBM Software offerings. In addition to people and commercial skills often associated with this position, an IBM CSM is also an architect. The CSM Architect should have a deep understanding of the technical aspects of the Business Automation portfolio - from initial architecture to implementation and deployment and should be a person who can quickly understand our client’s challenging technology issues and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through a variety of communication channels, CSMs are expected to showcase IBM’s solutions whilst clearly articulating our technology compatibilities with a client’s stack via use-case identification, solution architecture design, and MVP builds.
Using technical expertise and consultative style, CSM Architects quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, they guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM’s products. We’re passionate about success.
If this role is right for you, then your achievements mean your career is flourishing and our clients are thriving.

Required Technical and Professional Expertise
Broad and deep technical experience with Business Automation
OpenShift expertise
Decision Management Solutions (IBM Operational Decision Management (ODM), FICO, PegaSystems, Drools, BAMOE).

Preferred Technical and Professional Expertise
Experience in developing solutions on hyper scalers such as Azure, AWS, GCP.
Content Services & Records Management (IBM FileNet, Box, Microsoft SharePoint, OpenText Extended ECM or Documentum, Hyland OnBase, Nuxeo Insight, etc).
Document Processing / Capture (IBM Datacap, Kofax Capture, Amazon Textract, ABBY FlexiCapture).
Business Process Management Solutions (IBM Workflow, PegaSystems, Appian, etc.).
Business Process Mining (IBM Process Mining / myInvenio).
Business Process Mining (IBM Process Mining / myInvenio).
RPA Solutions (IBM RPA / WDG, Automation Anywhere, UI Path, Blue Prism, etc.).
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and

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