Customer Service Representative I

2 weeks ago


Tysons, United States Maximus Services, LLC Full time

**Description & Requirements**
Maximus is currently looking for a Customer Service Representative to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.

**Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.**

**What you will receive**:

- Starting pay: $16.90/hour
- Competitive healthcare benefits (medical, dental & vision)
- 401(k) retirement savings
- Paid time off (PTO)
- Holiday pay
- Great work/life balance

Essential Duties and Responsibilities:

- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Assist processing units within the Outreach department as determined by project management to meet business needs
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
- Perform other duties as assigned by project management to meet business needs

Minimum Requirements

Minimum Requirements:

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and or data processing

**Home Office Requirements**:

- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speed

NYMC #NYMCCSR

EEO Statement



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