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Equity Swap Middle Office Client Service Associate

1 month ago

New York, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Own our Client’s trade lifecycle experience Use your Project Management and communications expertise to manage operational issues.

**Responsibilities**:

- Serve as point of contact for Clients on all operational issues including: trade bookings, settlement exception, swap resets, valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting and resolving client inquiries timely
- Act as point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, Front Office Trading and Sales on trade booking / issue resolution
- Support of clients trading Equities and Swaps in local and global markets; coordinating with peers globally
- Work closely with Sales, Business Management to ensure clients and the firm are compliant with Regulatory Rules including, but not limited to, CFTC, EMIR and FCA
- Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
- Communicate open issues in a clear and concise manner, ensuring a full understanding of the issue
- Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
- Assist on Projects pertinent to the desk, and participate in new project initiatives when required by business demands
- Maintain a high level of client service focus and responsible for understanding "end to end" system processing and the "transaction cycle"
- Monitor daily work flow queues and ensure work is completed daily ensuring all day to day queries dealt with within required SLAs and escalate issues to the team leader.

**Required qualifications, capabilities and skills**
- Prior experience managing the lifecycle of a trade
- Embraces diversity and demonstrates strong relationship-building and good communication skills
- Desire to work in a fast-paced environment.
- Client Service oriented with a strong focus on the client experience
- Analytical, self-motivated, and enthusiastic with a great appetite to learn.
- Forward-thinking, strategic individual willing to challenge existing processes
- Excellent time management skills and the ability to organize and prioritize work in a busy environment with the ability to work under pressure and to deadlines
- Pro-active approach to problem solving and developing solutions.
- Understand risks associated with the role and adhere to the controls in place at all times.
- Strong time management skills required to meet the internal and external deadlines/cutoffs

**Preferred qualifications, capabilities and skills**
- Knowledge of equity swaps
- Previous exposure to financial products and derivatives instruments

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale

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