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Full-time Center Associate

3 months ago

Rolling Hills Estates, United States The UPS Store #5534 Full time

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

**RESPONSIBILITIES**
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned

**QUALIFICATIONS**
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds

***Benefits**
- 1 week paid vacation after one year
- Access to our services at UPS discount
- Closed on major holidays and sundays
- Commissions for Notary and New Mail boxes
- Provided uniforms
- Paid Holidays
- Paid Sick days
- The UPS Store is a Franchise locally owned and family operated (Not employees of UPS)