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Security Service Technician 3

4 months ago

Ashland, United States Pavion Corp. Full time

Pavion and our family of companies are seeking a talented and motivated Security Service Technician 3 to join our integration business unit.
- Accountable for the successful completion of service requests to include:

- Quality of Work
- Timely results
- Customer satisfaction (project closeout)
- Experience installing and troubleshooting various security, fire and access control systems:

- Avigilon
- Lenel/S2
- CCure 9000
- Software House
- Notifier (fire)
- Honeywell / Bosch
- Napco
- Genetec
- Must be able to pull, dress, label, terminate and test various types of category cable
- Troubleshoot complex systems, identify problems, make effort to find solution on own, request assistance if necessary
- Identify, prioritize and escalate support tickets requiring urgent attention
- Diagnose and resolve technical hardware and software issues
- Follow up on reassigned unresolved requests
- Research questions using available information resources

**Basic Qualifications**:

- High School Diploma or GED
- 3-5 Years of Experience working in similar technical role

**Preferred Qualifications**:

- Associates degree
- Industry certification(s)
- Basic computer skills, strong written and verbal communication, strong sense of customer service
- Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment
- Disclaimer_**_:_**_ This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment._

**Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)