Case Manager

2 weeks ago

Washington, United States Friendship Place Full time

Description:
**Position Title**: Case Manager - The Aston

**Reports To**: Case Management Supervisor

**Classification**: Regular Full-Time (Exempt)

**Location**: 1129 New Hampshire Ave NW, Washington, DC 20037

**Hours**: Flexible schedule (Monday-Friday), between 7 am-8 pm, some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.

**About Us**:
Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

**Our Core Values**:Friendship Place is a Person - First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

- Excellence and Innovation
- Finding Ways to Say “Yes”
- Caring at the Core
- Agents of Change
- Support, Empowerment, and Development
- Inclusion, Diversity, Equity, and Collaboration
- Integrity and Accountability

**Summary of Position**:
The Case Manager is responsible for providing primary service coordination and

high-quality non-congregate shelter services to 190 residents of the District of Columbia experiencing homelessness. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Aston will offer a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents.

The Case Manager will provide comprehensive service coordination to a caseload of residents (25) by facilitating meaningful, coordinated connections to needed services and supports, stable housing opportunities, health/recovery services, benefits, and other participant identified needs. Residents will be supported by an individualized case plan that will direct the course of services and center the goal of exiting to stable housing. The Case Manager will ensure that documentation of services rendered is thorough, timely, and formatted per contract requirements. The position is fully funded by a grant/contract through The Community Partnership for The Prevention of Homelessness and the DC Department of Human Services (DHS).

**Essential Duties and Responsibilities**:

- Provide Housing First, client-centered, goal-oriented, and supportive case management services to assigned clients with a goal of exiting to stable housing.
- Maintain a caseload of at least 25 residents.
- Conduct intakes and assessments of residents (VI-SPDAT, SPDAT, SOAR, etc.) per contract guidelines.
- Collect all necessary resident documentation to support service access and housing outcomes (Government ID, Birth Certificate, Social Security Card, Income Statements, Medical Records, etc.).
- Complete assessment and referral for SOAR services for eligible residents
- Conduct case management engagements with assigned residents to support case plan progress and exits to stable housing.
- Document case management services, case plans, housing information, exit plans, assessments, and other reports with detail, required format, and timeliness as identified per contract.
- Engage and collaborate with community services/agencies, service providers, and key stakeholders in the coordination of care for residents, including warm handoffs for services outside the program site.
- Complete referrals and ensure the connection of residents to relevant service providers related to identified needs (housing, health, mental health, substance abuse recovery, benefits, legal, employment, etc.)
- Draft and provide participant notices related to program rules violations, suspension/transfer/termination, exits, extensions, etc.
- Monitor medical and mental health needs of residents; provide de-escalation services to participants in crisis.
- Refer and connect residents to relevant services providers requiring specialized services for health, mental health, substance abuse recovery, domestic violence, etc.
- Participate in the planning and development of new projects as they relate to participant services.
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