Medical Receptionist

4 weeks ago

Tempe, United States The Cigna Group Full time

**Summary**

The Medical Receptionist is an integral member of the multi-disciplinary team who functions under the direction and supervision of the operations supervisor. The position will support Optometry/Ophthalmology services and provides professional, courteous, and friendly assistance to our customers. The Medical Receptionist serves as a resource for internal and external customers by utilizing a number of resources such as established Evernorth Care Group policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Evernorth Care Group Standard Operating Procedures, Policies, and Procedures. Contributes to the organization’s drive to achieve: improved individual customer experience, improved health and quality of care, and reduced cost of care.

**Courtesy Behaviors**
- Place the patient first in all you do to make each patient interaction a positive experience.
- Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact.
- Introduce yourself and role to the patient/customer with whom you are interacting.
- Maintain a professional appearance of self and the workplace at all times.
- Communicate with patients promptly and efficiently using words the patient understands; keep the patient informed of delays in service and/or clinician wait times.
- Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own.
- Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns.
- Anticipate patients stated and unstated needs. Talk with them in depth so you understand what the patient truly needs. Provides explanations and support to meet those needs.
- Consistently keep personal conversations private and out of the work environment.
- Patient information is consistently maintained in a private and secure manner, always complying with HIPAA Guidelines.
- Consistently thanks the patient for allowing Evernorth Care Group to provide their healthcare and ask if there is anything else we can do for them during their visit.

**Responsibilities and Essential Functions**
- Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process.
- Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R.
- Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access.
- Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits.
- Maintain necessary supplies for MAA activities, banking supplies, etc. in a fiscally responsible manner.
- Performs technical duties according to departmental standards, policies, and procedures.
- Demonstrates a positive customer service approach in all internal and external customer experiences.
- Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction.
- NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor.

**C**omplexity and Scope**

Under mínimal supervision, coordinates appointments, handles multiple phone calls, charge enter exams, and reschedule/confirm appointments. May handle cash, coordinate, schedule and follow up on phases of a surgery procedure and/or specialty referral appointments. Provides exceptional customer service and maintains patient confidentiality. The Medical Receptionist demonstrates skill in use of computers, possesses strong verbal and written communication skills, and behavior is professional at all times.

Interacts with all levels of staff in a variety of departments; physicians, patients, families as well as external contacts, such as employees of other healthcare institutions community providers and agencies concerning the healthcare of the patient. Interacts with other healthcare providers in numerous settings in order to report and ask for or clarify information. Incumbents work in a fast paced, sometimes str

  • Medical Receptionist

    1 week ago

    Tempe, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionMedical Receptionist / Front Desk position with FYZICAL at our Tempe, AZ, location, the leading physical therapy franchise in the country!This is your chance to be part of a champion team with a unique, forward-thinking company that is paving the way in the physical therapy industry with its non-traditional approach to...

  • Medical Receptionist

    2 weeks ago

    Tempe, Arizona, United States The Cigna Group Full time

    The job profile for this position is Medical Administrative Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...

  • Medical Receptionist

    1 day ago

    Tempe, Arizona, United States The Cigna Group Full time

    The job profile for this position is Medical Administrative Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...

  • Receptionist

    2 weeks ago

    Tempe, United States Unitek Learning Full time

    Company Description As a leading healthcare education organization, Unitek Learning's family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits,...

  • Receptionist

    1 day ago

    Tempe, United States Brookline College Full time

    Job DescriptionJob DescriptionCompany DescriptionAs a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive...

  • Receptionist

    1 week ago

    Tempe, United States Alliance for Multispecialty Research, LLC Full time

    Alliance for Multispecialty Research is a fast-growing clinical research organization that conduct trials for the development of pharmaceuticals. AMR offers competitive pay, 401K matching, health/dental/vision, paid STD and LTD, as well as on demand access to your pay! Team Member Benefits: - Health, Dental, Vision - Supplemental Life Coverage -...

  • Font Desk Receptionist

    2 weeks ago

    Tempe, United States LIFELINE PCS Full time

    **About us** Lifeline Professional Counseling is licensed as an outpatient treatment facility with 7 locations throughout the valley. Lifeline specializes in evidence based and trauma informed techniques for mental health and addiction counseling. Hours for this position are **Monday - Friday, 10am-7pm.** '''Duties''' - Greet and welcome visitors in a...

  • Bilingual Front Desk Receptionist

    1 week ago

    Tempe, United States Accident & Injury Solutions Full time

    Bilingual Front Desk Receptionist (TUESDAY AND THURSDAY 8:30am-6pm) **Duties**: - Greet and welcome patients in a professional and friendly manner - Collect registration forms, required intake documents and scan them into our EHR system - Answer phones and relay messages - Schedule appointments - Assist with sending out referrals to the appropriate...

  • Front Desk Receptionist

    2 weeks ago

    Tempe, United States Vein Envy Full time

    **Fluent Spanish speaking a plus**Travel is required to one of our sites each day. Reliable transportation is a must** **Job Type**: Part-time Pay: From $17.00 per hour **Benefits**: - 401(k) - Dental insurance - Health insurance - Life insurance - Paid time off - Vision insurance Schedule: - 10 hour shift - 8 hour shift - Monday to Friday - Weekends...

  • Chiropractic Front Office Receptionist

    1 week ago

    Tempe, United States Global Chiropractic Full time

    Are you looking for an awesome place to work? Looking to make a difference in others lives while being able to grow with the company? We're looking for a chiropractic front desk receptionist that has the following qualities: - Top-notch time management skills - Reliable - People skills - Enthusiastic and outgoing - Professional with patients, staff, and...

  • Receptionist

    5 days ago

    Tempe, United States Coulter Buick GMC Tempe Full time

    Job DescriptionJob DescriptionJOB SUMMARY: We are looking for a Receptionist to join our growing team! The right candidate will have excellent communication skills and the ability to handle schedule flexibility. The day-to-day duties in this role include answering dealership group phones, greeting customers, and assisting in scheduling sale...

  • Receptionist

    1 day ago

    Tempe, United States Coulter Buick GMC Tempe Full time

    Job DescriptionJob DescriptionJOB SUMMARY: We are looking for a Receptionist to join our growing team! The right candidate will have excellent communication skills and the ability to handle schedule flexibility. The day-to-day duties in this role include answering dealership group phones, greeting customers, and assisting in scheduling sale...

  • Front Office Medical Receptionist

    3 days ago

    Tempe, United States Premier Medical Group, LLC - Arizona Full time

    Busy family practice seeking an experienced front office assistant to join our team! Duties include but are not limited to: - Scheduling appointments and taking message via phone and online requests - Verifying insurance eligibility and benefits - Check-in and Check-out - Collecting copays, deductibles, and balances - Reliable - Trustworthy - Able to work...

  • Unarmed Security Officer/receptionist

    2 weeks ago

    Tempe, United States Genric, Inc. Full time

    Unarmed Security Officer/Receptionist **Unarmed guard to work one 12 hour shift (9a-9p, Thursday) inside a medical marijuana facility.**: ***Must be able to pass a Background Check and Drug Test, including marijuana** As an Unarmed Security Officer with Genric, you will be responsible for the safety and security of our client's property and personnel, as...

  • Front Desk Receptionist Saturday's only

    3 weeks ago

    Tempe, United States Arizona Biltmore Dentistry Full time

    Job DescriptionJob DescriptionPosition Summary:Acacia Dental, a leading dental practice in Tempe, AZ, is seeking an organized and compassionate Front Desk Receptionist/Patient Intake Coordinator to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are...

  • Receptionist EMPACT

    1 week ago

    Tempe, United States La Frontera Center Inc. Full time

    Job DescriptionJob DescriptionWho we are:EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you'll do:We...

  • Receptionist EMPACT

    2 days ago

    Tempe, United States La Frontera Center Inc. Full time

    Job DescriptionJob DescriptionWho we are:EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. What you'll do:We...

  • Bilingual Legal Secretary

    1 day ago

    Tempe, United States D. Romero Law Full time

    D. Romero Law is currently hiring a full-time legal receptionist. If you are passionate about helping people and have excellent customer service skills, we want to hear from you! - Must be **bilingua**l (Spanish and English). - Good **customer service experience**: - Good organizational and communication skills - Must have one (1) year of office or customer...

  • Front Desk Receptionist

    2 weeks ago

    Tempe, United States Foot and Ankle Clinics of AZ Full time

    Job DescriptionJob DescriptionFoot and Ankle Clinics of Arizona is one of the largest physicians-owned podiatry practices in Arizona. We are happy to share our expertise with the patients and communities we serve. Through service, kindness, and professionalism we strive to facilitate life changing healthcare to all. If you want to join the cause and be part...

  • Front Desk Receptionist

    2 days ago

    Tempe, United States Foot and Ankle Clinics of AZ Full time

    Job DescriptionJob DescriptionFoot and Ankle Clinics of Arizona is one of the largest physicians-owned podiatry practices in Arizona. We are happy to share our expertise with the patients and communities we serve. Through service, kindness, and professionalism we strive to facilitate life changing healthcare to all. If you want to join the cause and be part...