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Customer Advocate

3 months ago

Glendale, United States Serenity Healthcare Full time

**Customer Advocate**
- Location: Glendale, AZ_

This position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily be helping patients understand the studies on the risks of medication versus the benefits of TMS and Ketamine.

**Trigger Warning**: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

**Responsibilities**
- Be the expert on TMS and Ketamine. Training and studies will be provided.
- Ownership for all patients on your provider’s schedule
- One-on-one meetings with patients to connect treatment solutions to their individual needs.
- Support healing through education, connection, and focus on TMS and Ketamine

**_ Benefits_**
- _ Career Growth Opportunity_
- _ Paid Time Off_
- _ 10 Paid Holidays_
- _ 401k_
- _ Medical, Dental, Vision insurance (_**_Serenity covers 90% of your insurance premium_**_)_
- _ Closed on Sundays_
- _ Employee Referral Program_

**Qualifications**
- High School Diploma or GED.
- 2-3+ year of experience in a full-time customer service role.
- Drug Testing within company policy
- Previous experience working with computer-based information systems.

**About Serenity**:
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
- This position is contingent on successfully completing a criminal background check upon hire.

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