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Security Lead
3 months ago
The Security Operations Manager is responsible for the flow of communication between clients, guards, account managers / leads and the owner of the company.
The Operations Manager will work closely with individual account management to ensure operational support through site inspections and ensuring site coverage.
- Conduct post inspections to ensure professional image (including good hygiene and uniform compliance / appearance of officers) and quality of standards are being maintained.
- Making sure that rules and regulations regarding the companies policies and procedures are adhered to at all times.
- Respond to call-offs or open shifts that occur which may include contacting other guards to fill-in and/or standing post until replacements arrive, ensuring site coverage.
- Able to manage issues that involve scheduling such as accommodating an officer's request for time off or the need for a current schedule update because of a call-off or a no show for a shift.
- Work with Account Managers to appropriately document coaching, counseling, disciplinary actions, training plans, and manage relationships with Security Officers.
- Assist with job starts, special events and account setups.
- Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to the Company owner and/or HR Representative. May also be responsible for authoring a report of the situation or assisting with an investigation, as directed by owner.
- Distribute equipment to posts as directed by the owner.
- Tracking & reporting all guards hours to the payroll dept.
- Weekly collection of time logs / break sheets.
**Qualifications**:
- 5 + years of previous contract security supervision, management, operations, or supervisory experience.
- Must have a good interpretation of the Company's service goals and responsibilities.
- Must have a current BSIS guard card and pass a background check.
- Report writing skills are a MUST.
- Experience in developing, motivating, and training staff.
- Outstanding interpersonal and communication skills REQUIRED.
- Ability to work in a collaborative management environment with the ability to work independently.
- Previous scheduling experience REQUIRED.
- Ability to multitask and consistently meet project deadlines (attention to detail a must).
- Well developed skills in organization and decision making.
- Strong computer and smartphone skills needed.
**Salary**: DOE
Expected hours: 40 - 50 per week
Pay: $23.00 - $25.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Flexible schedule
- Referral program
Experience level:
- 5 years
Work Location: In person
