Program Associate- Cardiology

2 weeks ago

Washington, United States Children's National Hospital Full time

**Description**

Performs administrative and secretarial responsibilities to support the manager and other staff members in a challenging and fast-paced work environment. Performs duties of a confidential nature. Works under general guidance and supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, documents and reports as needed.

**Qualifications**

**Minimum Education**
High School Diploma or GED (required)

**Minimum Work Experience**
1 year Related experience (required)

**Required Skills/Knowledge**
Excellent analytical skills

Demonstrated proficiency using Microsoft Office including Excel

Excellent written and verbal communication skills

Strong organizational skills.

**Functional Accountabilities**
**Administrative Support**
- Manage day-to-day administrative functions for designated Program such as organizing and maintaining department files and records, performing complex clerical duties and analytics, supply and equipment orders, etc.
- Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed.
- Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meeting and conferences, etc.).
- Independently research, develop, and compose presentation materials and speeches in a variety of settings.
- Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions

**Program Coordination**
- Routinely coordinate and facilitate solutions with internal and external organizations and constituents.
- Maintain designated Program finances such as government reports, charge sheets, and contact with charge entry professionals, etc.

**Safety**
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

**Organizational Accountabilities**
**Program Knowledge**
- Maintain understanding and awareness of program services, policies, procedures, laws, rules, and regulations.
- Explain and interpret program information to clients/customers and staff.

**Organizational Commitment/Identification**
- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times

**Customer Service**
- Anticipate and responds to customer needs; follows up until needs are met

**Teamwork/Communication**
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions

**Performance Improvement/Problem-solving**
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment

**Cost Management/Financial Responsibility**
- Use resources efficiently
- Search for less costly ways of doing things

**Organizational Accountabilities (Staff)**
**Organizational Commitment/Identification**
- Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things

Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

**Primary Location**: District of Columbia-Washingt

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