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Customer Success Associate

5 months ago

Tysons, United States Alarm.com Full time

**POSITION OVERVIEW**

**RESPONSIBILITIES**:

- Process orders accurately and timely. Ensure alignment between inventory availability and Partner needs.
- Manage Return Material Authorizations (RMA's) and stock rotation requests
- Maintains high degree of quality control and accuracy of completed work.
- Resolve discrepancies (orders, RMAs, invoices); collaborate with necessary departments as needed.
- Collaborate cross-functionally throughout product roadmap transitions (new product launch; old product ending its sale; major feature updates) to ensure cohesive customer experience.
- Create and/or refine standard operating procedures (SOP) to workflows; identify and implement process improvements.
- Work with technical teams to develop and/or enhance automation solutions which reduce manual processing.
- Ad-hoc support - at times, the Supply Chain world can be hectic and it's necessary that everyone from the team pitch in to complete a task or project

**REQUIREMENTS**
- Experience in tactical order management support (1-3 years)
- Experience in post-sale account management, customer service or cross-functional support (1-2 years)
- Excellent verbal communication skills - ability to represent Supply Chain in a positive light, both virtually and in person, amongst various stakeholders.
- Self-starter who can operate independently, critically analyze and problem-solve.
- Ability and strong commitment to meet deadlines, even during high volume periods
- Team player with a positive attitude and high-degree of flexibility
- Nice-to-have platform experience: Microsoft Teams; PowerBI; Zendesk; Slack
- Nice to have experience: inventory management or any Supply Chain-related function

WHY WORK FOR ALARM.COM?
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.

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