Community Manager, Harvard Innovation Labs

2 weeks ago

Boston, United States Harvard University Full time

**Job Summary**
- The Community Manager owns the relationship with our students in the Harvard Innovation Labs (i-lab) ecosystem. The role is responsible for cultivating a strong sense of community, engagement, and participation among all Harvard Innovation Labs members and offers support by performing a variety of complex administrative and support duties to enhance the Harvard Innovation Labs programs and resources. This includes building and managing the day-to-day experience of participants using i-lab resources, coordinating communications across different channels, and developing and executing community-related programming. In addition to community-related work, this role coordinates with other teams and initiatives, including alumni, network engagement, marketing, and event-related operations. The role reports to the Director of Programs and Engagement and coordinates with key stakeholders and teams across the Harvard Innovation Labs.
- Please see innovationlabs.harvard.edu for more information about the Harvard Innovation Labs.

**Position Description**

**Student Community & Program Management**:

- Fosters a positive and collaborative community through daily engagement with students. Monitors news, happenings, feedback, struggles, and wins. Constantly seeks opportunities to serve students better and streamline administrative operations.
- Leverages and synthesizes data from customer surveys, feedback, focus groups, and other data sources to provide insights, support decision-making, and inform program improvements and strategy.
- Plans, develops, and executes community-related programming such as welcome events, end of term events, sub-community sessions, lunches, dinners, and other programming that brings our community together. In total, supports ~15-20 events throughout the academic year.
- Manages and develops student ecosystem convenings, such as the cross-Harvard student club council. Manages the invitation and selection process. Oversees program development, and plans regular meetings for this group. Ensures that the recommendations and ideas of this group are scoped, developed, and implemented by the wider i-lab team.
- Manages and develops the Student i-lab's Sub Community initiative. Recruits student leaders, identifies key constituent groups, and supports the development programming and events for these groups.
- Manages and supports the launch of net-new programs to the Harvard Innovation Labs. Leads or supports the administration and execution of ad hoc programs/ community engagement opportunities: cross-university innovation mixers, collaborations with Harvard stakeholders (Rock Center, student clubs), external partners (AWS NextGen)

**Basic Qualifications**
- High School Diploma, GED, or equivalent is required.
- 5+ years of experience in community engagement, student support, program management, or related experience is required.
- Education beyond high school may count toward experience.
- Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

**Additional Qualifications and Skills**
- Bachelor’s degree preferred
- Demonstrated customer service skills
- An individual who is naturally outgoing and has a positive attitude. Someone who can work well with others and build relationships across teams.
- Good with people’s names, stories and connecting people who might like to know each other
- Must possess superior communications with high creativity, energy, integrity, thoughtful judgement
- The position requires a high-level of organization and proactivity, paired with strong problem-solving skills. The role requires you to work independently but have the judgement to know when to ask for help or clarification.
- Ability to work occasional extra hours as well as a flexible schedule, to meet deadlines and oversee and/or attend evening events.
- An individual who can learn various technology systems quickly and thinks carefully about how to best use the tools to get the job done. Someone comfortable learning university software and systems such as Salesforce, MIDAS, PassagePoint, SurveyMonkey Apply.
- Ability to perform in a fast-paced and demanding workplace, with a high standard of excellence and a keen attention to detail.

**Additional Job description**:
**Marketing, Communication, and Operations for Student Membership Community**:

- Develops, executes, and oversees student-facing Member outreach strategy in partnership with the HIL Communications team, including weekly community newsletter, promotional campaigns, participant engagement tracking and RSVPs, and informational drives around opportunities, events, and other resources.
- Serves as the primary liaison for the student track of the President’s Innovation Challenge (PIC) and Ingenuity Award finalists. Manages direct communications with the student finalist teams to gather promotional materials and share detailed workshops and schedules. Plans Ingenuity Award-specific programming (pitch session

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