Community Management

4 weeks ago

Houston, United States Arise Equity Management Full time

COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER

Summary of Responsibilities

The Community Manager is fully accountable for **ALL** community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.

Key Performance Indicators

A successful Community Manager will routinely achieve the following performance metrics:

- Economic Occupancy greater than 96%
- Delinquency less than 1% of Rental Income
- Maintenance expenses within the Community’s Maintenance Budget
- Work Order completion within 3 days of submission
- Make Ready completion within 5 days of moveout

Core Values

A Community Manager must embody the following unchanging values:

- Integrity: perfectly honest and dependable with high levels of work quality
- Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
- Work Ethic: punctual (attendance) and task oriented producing a high quantity of work
- Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship

Technical Responsibilities
- **Marketing**: market comparable analysis, traffic generation, social media influence, response effectiveness
- Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
- Produces steady and significant prospect volume (typically 15 prospects : 1 lease)
- Engages in professional social media interactions and monitors social media advertisements
- **Leasing**: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
- Enforces Community qualifying criteria in a fair and consistent manner for all applicants
- Completes background screenings, rental history verifications, employment verifications, pet screenings in accordance with Company’s Operational Excellence Handbook
- **Accounts** **Receivable**: delinquency, eviction success, collection status, resident ledger accuracy, other income generation
- Ensures that all rents are collected and posted and deposited on a daily basis
- Performs without error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings
- **Resident** **Retention** **and** **Relationships**: occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance
- Implements and enforces with lease violations the COMMUNITY POLICIES
- Participates in Resident PILLARS OF SUPPORT activities
- Oversees the 120 LEASE RENEWAL program for maximum retention
- **Accounts** **Payable**: budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments
- Assists in annual budget preparation, analyzes monthly budget variance, and administers daily budget tracking
- Confirms all invoices are received within each month (i.e., check Purchase Orders list and vendor statements)
- Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies
- Ensures invoices are paid prior to its due date
- **Physical Asset**: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation
- Plan, schedule, and manage completion of Service Requests within 3 days of submissions
- Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process
- Approve make ready completion and upload documentation to the Unit Documents
- Confirms daily community cleanliness and curb appeal
- **Contractor Management**: vendor scheduling, vendor quality, warranty usage
- Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies
- Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework
- **Other**_:_
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing
- Must maintain all records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
- Comply with all other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist
- Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, annual reviews, approval of payroll and overtime. Constantly and consistently review all leasing performances and paperwork.
- It is the responsibility of the Community Mana

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