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Program Manager, Homeless Shelter

1 month ago

Buena Park, United States Mercy House Full time

The **Program Manager** is responsible for coordinating all day-to-day activities and program services for the Emergency Shelter Program. This position requires dependability, responsibility, organizational skills, and strong written and verbal communication skills. Primary responsibilities include executing national best practices ensuring a guest centered and housing focused approach, program management, program development, and outreach and community relations.

This position reports to the Emergency Services Director.

This position includes supervising support staff and requires a flexible schedule (weekend, morning, evening, and holiday shifts).

This position may require the transportation of supplies.

Fluency in Spanish is a significant value.

**Qualifications**:
Associate’s Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issues.

Ability to plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others.

Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.

Ability to perform crisis intervention as needed.

Ability to complete job duties that are guest focused, trauma informed, and housing focused.

**CA driver's license, proof of insurance and reliable vehicle is required.**

**I. Emergency Shelter Program**

Goal: Ensure a safe, housing focused and client center shelter that maintains accurate data and strong communication with community partners.
- Oversee Guest Services and ensure a guest focused, trauma informed delivery
- Coordinates with Case Management, Outreach, and Leasing agent ensuring a housing focused operation
- Encourage and discuss progress toward housing with shelter guest
- Coordinate calendar and services provided by partner agencies
- Oversee the collection and distribution of donations
- Assist with monitoring facility security and maintenance
- Ensure enforcement of our good neighbor policies
- Assist with securing necessary resources
- Oversee collection, input, and distribution of intakes / summary sheets / reports
- Develop new partnerships with other agencies in order to enhance our current services
- Manage program budget
- Facilitate Resident Advisory Council and Partnership Meetings

**II. Community Relations**

Goal: Positively advance Agency’s reputation in the broader community.
- Maintain active involvement with neighbors and program partners
- Maintain active involvement with community service organizations

**III. Staff Management**

Goals: 1) Elicit optimal performance from staff; 2) Promote Mercy House staff values.
- Provide oversight and lead by example in the direction of Site Leaders, Intake Specialist, Overnight Coordinators, and Logistics Team
- Oversee the onboarding of new direct reports and coordinate on going trainings
- Foster a spirit of teamwork and culture that is consistent with the agency's values
- Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on
- Assist in various aspects of staff's duties
- Assist in coordinating and managing on-site volunteers
- Assist in coordinating and managing special group events and holiday events
- Provide crisis/conflict intervention
- Conduct 90-day, midyear, and annual reviews

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

**IV. Miscellaneous**
- Must participate in networking functions and community meetings
- Attend staff meetings and training workshops as needed
- Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
- Perform ad hoc projects as appointed by Supervisor

Pay: $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Application Question(s):

- Are you related to or know current/former employees of Mercy House? (required)

**Education**:

- High school or equivalent (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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