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Digital Inclusion Specialist

4 months ago

Glendale, United States International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

**Job Overview**:
The Digital Inclusion Specialist plays a crucial role in ensuring equitable access to technology and digital literacy resources for refugees with school-age children. They will design, implement, and evaluate programs that empower both parents and children with essential digital skills and bridge the digital divide.

**Major Responsibilities**:
**Responsibilities include, but are not limited to**:

- Conduct a comprehensive needs assessment within the refugee community and collaborate with stakeholders to tailor program content.
- Develop an efficient enrollment process, assess participants’ digital literacy levels, and conduct orientation sessions.
- Source affordable devices for refugee participants and provide multilingual technical support.
- Collaborate with the Development team to create awareness campaigns and organize workshops, webinars, and events.
- Research discounted or subsidized home internet services for low-income families and guide them through the enrollment process.
- Curate or create relevant digital content in multiple languages and offer resources that address the unique needs of both parents and school-age children.
- Set measurable goals, collect feedback, monitor program effectiveness, and report outcomes.
- Collaborate with the Volunteer Coordinator to recruit, train, and monitor volunteers to work directly with the clients to help them reach their goals.
- Participate in all program meetings, staff development activities, and other duties as assigned.
- Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
- Comply with all policies, procedures, and protocols of the agency and funders, placing importance on client confidentiality.

**Job Requirements**:

- Bachelor’s degree in a relevant field and a minimum of 2 years of relevant work experience in human services field are strongly preferred.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Fluent in English, both spoken and written; bilingual ability in a language spoken by the local refugee population is desired.
- Valid driver’s license, access to a reliable vehicle with current insurance, and eligibility for a Level 1 fingerprint clearance card are also required.

**Working Environment**:

- A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
- This position may involve occasional evening or weekend work to accommodate participants’ schedules.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

LI-Onsite

**Standard of Professional Conduct**:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

**Commitment to Gender, Equality, Diversity, and Inclusion**:The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.